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We have a Viera 50" plasma HDTV. The picture just died. It…

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Second opinion] We have...

Second opinion] We have a Viera 50" plasma HDTV. The picture just died. It took a moment to determine that it was the picture rather than power or the DVR. But no. Power is on. DVR is working. Red power light is on. No picture.

Technician's Assistant: Is your Viera connected to a surge protector or power strip?

Yes. I unplugged it and let it rest for five minutes then replugged it in. Still no picture.

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

As I said above, yes.

Submitted: 2 months ago.Category: TV
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Answered in 4 hours by:
5/31/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

I will need the model number please of the set found on the back of the set and the sets approx age please?

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