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My Vizio Tv keeps coming back on when i turn it off my cec…

Customer Question
My Vizio Tv keeps...

My Vizio Tv keeps coming back on when i turn it off my cec is off already because i google it and i checked it my cec and it is off can you help me

Technician's Assistant: What Vizio model do you have? How old is it?

6 and 12 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes volume goes up by itself

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

hdmi is in input sources

Submitted: 2 months ago.Category: TV
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Answered in 4 minutes by:
5/31/2018
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,809
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 2 months ago

Please get me the full model number off of the back of the Vizio and we can proceed.

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TV Technician: Aric, Technician replied 2 months ago

Just wondering if you needed assistance with the question you posted...

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TV Technician: Aric, Technician replied 2 months ago

Okay, now what is the model number off of the back of the Vizio?

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Customer reply replied 2 months ago
no
TV Technician: Aric, Technician replied 2 months ago

Okay, now what is the model number off of the back of the Vizio?

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Customer reply replied 2 months ago
i will get the info later thx
TV Technician: Aric, Technician replied 2 months ago

Okay sounds good.

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Customer reply replied 2 months ago
no thank you
TV Technician: Aric, Technician replied 2 months ago

I'm not available by phone. The website sends that offer automatically. Simply reply back to me on this page WHEN YOU HAVE THE MODEL NUMBER and we can continue.

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