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I am trying to change from 480 pi how do I do it. Vizio 1…

Customer Question
I am trying to...

I am trying to change from 480 pi how do I do it

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio 1 year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works same on all inputs

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

I have been watching every thing in 480

Submitted: 22 days ago.Category: TV
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Answered in 5 minutes by:
5/30/2018
TV Technician: Mike G., Technician replied 22 days ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,304
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 22 days ago

What are you watching?

-antenna

-cable

-satellite

-dvd/bluray

-other

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Customer reply replied 22 days ago
cable with abox
TV Technician: Mike G., Technician replied 22 days ago

What input is the cable box connected to on the tv?

-hdmi

-component (5 colored cables)

-composite (3 colored cables)

-rf (CH3/CH4)

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Customer reply replied 22 days ago
channel 3
TV Technician: Mike G., Technician replied 22 days ago

Are you sure?

Who is your cable company?

Do you pay for HD channels?

What is the model number of the cable box?

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Customer reply replied 22 days ago
not sure xfinity hd is included model number xgip
Customer reply replied 22 days ago
thanks iI will call cable company
TV Technician: Mike G., Technician replied 22 days ago

Who connected the box to the tv?

Is this a NEW setup?

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Customer reply replied 22 days ago
cable person about a year ago
TV Technician: Mike G., Technician replied 22 days ago

Did you look at the back of the tv where the connection is? Are you sure it isn't actually HDMI?

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Customer reply replied 22 days ago
I have white red and yellow wires
TV Technician: Mike G., Technician replied 22 days ago

That's not HD. You cannot get HD using Yellow+Red/White connection. All you can get is 480. If you want HD - you will need to get an HDMI cable and connect the box to the tv with HDMI. Then it will change to 1080.

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Customer reply replied 22 days ago
I accidentally went to 720 but I do not know how
TV Technician: hongkongpom, Cable TV Installer replied 22 days ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,405
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello it sounds like you have changed to the HDMI input which allows up to HD resolution.

The resolution is controlled by the box. The TV will show what it can handle. It will scale what you send it to its native resolution with seems to be 720p in your case.

If your converter box is set on 720p and your TV can handle 1080i or p then you should try changing that resolution on the converter box itself.

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Customer reply replied 22 days ago
how?
TV Technician: hongkongpom, Cable TV Installer replied 22 days ago

Go into the menu for your converter box and change the resolution there in the video settings. There may also be a button the converter box remote but you need state what your converter box make & model is please?

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Customer reply replied 22 days ago
xg1p is all I could find
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hongkongpom, Cable TV Installer
Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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