TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a 60 in vision smart TV will not continue to reader I…

Customer Question
I have a 60...

I have a 60 in vision smart TV will not continue to reader I have tried ever thin I no

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vision smart TV model d60 d3

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No

Technician's Assistant: How long has this been an issue with your D60? What happened right before this?

It was going in and now it will not load at all

Submitted: 2 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
5/30/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

Ask Your Own TV Question
Customer reply replied 2 months ago
We rebooted both TV and cable box. It can't find our network
TV Technician: Anthony_Infotech, Technician replied 2 months ago

OK I am sorry I did not know this was a network issue I will open the question up to other techs

Ask Your Own TV Question
Customer reply replied 2 months ago
We have called our cable provider and they said it not the network but it's the tv
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,787
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, different expert here. It's likely you may have gotten a lemon from Vizio (we see lots of their sets work just fine for the first few months and then lose connectivity). The only thing on a user level to try is to reboot the TV to factory defaults and set it up as if it were new again. I'm pulling up steps for that now.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

To restore the TV to its factory default settings:
1. Press the MENU button on the
remote. The on-screen menu is
displayed.
2. Use the Arrow buttons on the
remote to highlight System and
press OK. The SYSTEM menu is
displayed.
3. Highlight Reset & Admin and
press OK. The RESET & ADMIN
menu is displayed.
4. Highlight Reset TV to Factory
Defaults and press OK

Once that is done the setup wizard will launch and you will be prompted to enter the network info and password.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

If that does not work then you'll need to contact Vizio and start a warranty repair ticket on the set.

How to Get Service

Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email at***@******.*** or via phone at 877 MY VIZIO(###) ###-####. The VIZIO Technical Support hours are 5:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacific Time.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Customer reply replied 2 months ago
Tv
TV Technician: Aric, Technician replied 2 months ago

Scroll up your page and read the answer to your TV question. I just posted a lengthy message with steps for you to follow and ultimately what needs to be done if they do not work.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

Are you able to see my replies?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

Just wondering if you needed further assistance with the question you posted here?

Ask Your Own TV Question
Customer reply replied 2 months ago
When prompt to put network in it doesn't find it
TV Technician: Aric, Technician replied 2 months ago

Then unfortunately this means the TV is faulty since it should be detecting the network and your next move is to contact Vizio for warranty repairs as indicate above at the number I provided.

Other than that, I'm sorry for the bad news and wish there were a quick fix.
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

Do you need further assistance with this?

Ask Your Own TV Question
Customer reply replied 2 months ago
Tv don't work trid ever thang
TV Technician: Aric, Technician replied 2 months ago

Did you read the rest of my replies on this page?? I told you what needs to be done next- you need to contact Vizio since as you said "Tv don't work".

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 months ago

How to Get Service

Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email at***@******.*** or via phone at 877 MY VIZIO(###) ###-####. The VIZIO Technical Support hours are 5:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacific Time.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,787
47,787 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Turns on but is stuck on the screen with the Vizio logo.
Turns on but is stuck on the screen with the Vizio logo … read more
Aric
Aric
Technician
Run A/V and repair business for over
47,787 satisfied customers
Disc goes into my JVC..model LT-28ND35A. it loads but
Disc goes into my JVC..model LT-28ND35A. it loads but ejects. Is there a button I push to get it to play. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Vision 60" flat screen about 2 yrs old. Will not
I have a Vision 60" flat screen about 2 yrs old. Will not power up today after working yesterday. Power is all connected and verified on. The power light will come on stay on for a few seconds and fad… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Have a Vizio D60-D3. Would not turn on one day. Thought
Have a Vizio D60-D3. Would not turn on one day. Thought lightning or power surg was problem. Electric tech checked and said outlet was fine. Bought new Vizio and it works fine using same outlet. Decid… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My t v is a model D58u-D3, serial no LFTITSAR481653. Is it a
My t v is a model D58u-D3, serial no LFTITSAR481653. Is it a smart t v so I can add Netflix for the holidays for kids to see all movies during time here with grandparents??? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I'm getting a message on my smart TV to update the software.
I'm getting a message on my smart TV to update the software. However ,when I choose update, nothing happens. This worked in the past but has been a problem for a few weeks now. The model # is XBR-55X8… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to get the new remote. E65u-D3, purchased about a
You changed the remote and we got a notice sometime ago that we needed a new one to use Smartcast. We used the pass code on our phone for the new Free remote to no avail. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Remote won't allow me to navigate on activity data terms and
remote won't allow me to navigate on activity data terms and conditions screen on Vizio Smart TV … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My panasonic smart TV failed to give me live TV last night
My panasonic smart TV failed to give me live TV last night and today while all other functions continued to work - netflix, Iview etc. when I checked the back to see if something had come out, the tv … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a 75 inch Sony Bravia HD 4K tv and it is mounted to
I have a 75 inch Sony Bravia HD 4K tv and it is mounted to the wall in my livingroom and i am on my laptop at the other end of my house. I cant get some things to load on my smart tv. Other things I c… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Cannot get any audio. Model d60-d3 and d70-d3. Have updated
Cannot get any audio. Model d60-d3 and d70-d3. Have updated settings/audio several ways and nothing works. Frontier technician is here with me … read more
Aric
Aric
Technician
Run A/V and repair business for over
47,787 satisfied customers
65 inch TV working fine earlier yesterday. came in last
65 inch TV working fine earlier yesterday. came in last night and after about 3 mins. the picture goes blank, sound still on. Does this on DVDs as well … read more
Anthony_Infotech
Anthony_Infotech
Technician
16,385 satisfied customers
Putting on my smart TV all apps work except my Amazon video.
Putting on my smart TV all apps work except my Amazon video. It was working up till today when I click on it and the screen is blank it doesn't load … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How to I manualy put an app. on my tv. trying to get sling
how to I manualy put an app. on my tv. trying to get sling tv on my tv … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought this television on black Friday but was in hurry to
I bought this television on black Friday but was in hurry to use because I was having new windows installed in my house but when I did finally open it I found the screen cracked is there a way to get … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I would l to turn off the tv,s speakers because they behind
I would l to turn off the tv,s speakers because they behind the back of the unit. it is360-30 60 inch Vizio … read more
Aric
Aric
Technician
Run A/V and repair business for over
47,787 satisfied customers
Whats the driff. in vizio d60-d3 and d60-c3, 60" 1080p full
i bought from wall mart vizio d60-d3 60" 120 hz full array. but they sent me a 60" 60 hz same tv … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Hello, I have a thin green horizontal line running across the
Hello, I have a thin green horizontal line running across the entire length of my Samsung 60 inch LED Smart TV. It seems to only appear when the picture running has the black border on top and bottom.… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,787 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x