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Message on TV says "welcome powering up..this may take a few…

Customer Question
Message on TV says...

Message on TV says "welcome powering up..this may take a few minutes...its been an hour

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Brand is samsung..about 1 year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can use computer just fine..modom is all on

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

I turned on this morming around 9 am..2 hours ago

Submitted: 2 months ago.Category: TV
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Answered in 1 minute by:
5/30/2018
TV Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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