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It stays on one channel, I can't change channels with my RCA…

Customer Question
It stays on one...

It stays on one channel, I can't change channels with my RCA antenna converter box connected to it.

Technician's Assistant: What RCA model do you have? How old is it?

It's an RCA antenna converter box, I just purchased it recently, not even a year old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV menu works, but is limited in the options display. The only problem I have is the connection on the TV input.

Technician's Assistant: How long has this been an issue with your RCA? What happened right before this?

I recieved the TV as a gift within the past 48 hours. The converter box worked fine with the RCA TV. The converter box does'nt work with the Samsung TV, when trying to change channels.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Am I able to purchase a Samsung antenna converter box for the Samsung TV?

Submitted: 2 months ago.Category: TV
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Answered in 6 hours by:
5/30/2018
TV Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,832
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I don't know what else to say except what I said in the previous question. I don't have a remote so I have to do all
functions on the TV itself. The functions on the TV don't respond, I'm presently using an RCA converter box for a
RCA TV and it works fine.I don't have a cable box either so to get channels I have to use an antenna that does pick
up some channels OK. As I said the TV was given to me as a gift without a manual so it's difficult to make anything
work. Do I still have to purchase a Samsung converter box in order to make the TV respond? The RCA Converter
box does'nt change channels on the Samsung TV.
TV Technician: Harry, Customer Service replied 2 months ago

You will need to purchase the original remote

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Customer reply replied 2 months ago
Thank you for the response, however the remote is being sent by the person who gave me the TV. Dennis Rupert
TV Technician: Harry, Customer Service replied 2 months ago

OK

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Customer reply replied 2 months ago
RCA Converter Box model #DTA800B1, connected by coaxial cable to TV from converter box. Dennis Rupert
Customer reply replied 2 months ago
RCA converter box model # DTA800B1, connected by RF coaxial cable to TV. Dennis Rupert
TV Technician: Harry, Customer Service replied 2 months ago

You will need to purchase the original remote

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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