TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

When we switch from regular cable to Netflix the screen goes…

Customer Question
When we switch from...

When we switch from regular cable to Netflix the screen goes black. sound still works. we can turn it back on but it only lasts for a few minutes. LG 65" flat panel

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your LG TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Submitted: 23 days ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
5/29/2018
TV Technician: Nathan, Installer replied 23 days ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,134
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?

Are other apps working?

Ask Your Own TV Question
Customer reply replied 23 days ago
not sure. 65" LED 3D capable. purchased 3+years
Customer reply replied 23 days ago
other apps seem to work. video is only issue when we switch from cable channelss to something such as Netflix
TV Technician: Nathan, Installer replied 23 days ago

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?

Ask Your Own TV Question
Customer reply replied 23 days ago
hello??
TV Technician: Nathan, Installer replied 23 days ago

I'm here, I responded to you above and need more information, please:

What is the model number of the tv?

Ask Your Own TV Question
Customer reply replied 23 days ago
i don't know the model number. It's an LG 65" HD 3D compatible flat screen purchased ~3 years ago
Customer reply replied 23 days ago
still there?
Customer reply replied 23 days ago
do you have a fix for problem?
TV Technician: Nathan, Installer replied 23 days ago

The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

I need you to please provide the actual model number off the back of the tv.

Ask Your Own TV Question
Customer reply replied 23 days ago
65UH8500
TV Technician: Nathan, Installer replied 23 days ago

Thank you,

please go into the LG settings menu, and run the Software update option there to make sure it has the latest version,

after it updates, try netflix again and let me know the results, please.

Ask Your Own TV Question
Customer reply replied 23 days ago
no new updates. still blacks out on netflix
Customer reply replied 23 days ago
65LB7100-UB CONFIRMED MODEL#
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Samsung 32 inch tv that flickers. Its model #UN32EH4003FXZA.
I have a Samsung 32 inch tv that flickers. It's model #UN32EH4003FXZA. I've read about cutting a wire on the power board but there are too many of them and mine didn't look like the one in the YouTube… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Hello, I have a older Sony Flat Panel Display Model: FWD-50PX2/50PX2a
Hello, I have a older Sony Flat Panel Display Model: FWD-50PX2/50PX2a with a Discrete 7Ch Anplifer Model: STR-DA2100ES....I would like to connect my Apple TV to it but... can't find a HDMI drive. I kn… read more
Nathan
Nathan
Installer
30,134 satisfied customers
My Sony Flat Panel Model KE-42TS2U is not working with the
My Sony Flat Panel Model KE-42TS2U is not working with the inputs following a lightening strike to a transformer on the pole behind our house last night. The standby/sleep light is flashing when the t… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Can't get it to input for hdmi. Insignia. HDMI ps3. Havent
Can't get it to input for hdmi JA: What's the brand and model number of your TV? How old is it? Customer: Insignia JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Custom… read more
Nathan
Nathan
Installer
30,134 satisfied customers
There is sound but no picture. HDMI is plugged in. Not that
Not that I know of. We watched earlier in the day. Just got back from outing and no picture … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
We have a VISIO flat panel display. Lately the bottom third
We have a VISIO flat panel display. Lately the bottom third of the screen is displaying incorrectly -- lots of lines through it so its very blurry, the upper two thirds of the screen look fine. Is the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
My tv is a 29 inch flat panel vizio purchesed feb 9 from
my tv is a 29 inch flat panel vizio purchesed feb 9 from best buy in texas. the remote works launching the netflix app but has stopped working on the amazon app … read more
Harry
Harry
1,907 satisfied customers
HDMI ports don't d. Hdmi ports don't seem to be working. But
we think it existed all along we didn't realize it till we moved the tv and tried to use a fire stick with it … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My flat panel tv got hit by a remote to its front. now the
my flat panel tv got hit by a remote to its front. now the color and picture has lines going through it. any hopes of fixing? or is it now junked? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Pioneer Elite PRO-151FD 60 inch flat panel. The tv
Hi, I have a Pioneer Elite PRO-151FD 60 inch flat panel. The tv will not turn back on. We get a blinking blue light. It blinks 8 times then a pause then it repeats. Any thoughts?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
We have a new RV with a Polaroid flat panel. The TV worked
We have a new RV with a Polaroid flat panel. The TV worked off the antenna just fine at the dealer's, but I can't get a picture on it at home. … read more
Harry
Harry
1,907 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
Nathan
Nathan
Installer
30,134 satisfied customers
I fell on my Samsung MU8000 flat panel screen. the front
I fell on my Samsung MU8000 flat panel screen. the front screen is now curved. The on-off switch area at the bottom is now broken an d the switch has fallen back into the tv. Looking from the back of … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
I own a Samsung 55 inch flat panel t.v. purchased around
I own a Samsung 55 inch flat panel t.v. purchased around 2010.. I have noticed what I imagine as vertical rainbow stripping hi lights behind the selected viewing program. This hi lighting or ghosting … read more
Nathan
Nathan
Installer
30,134 satisfied customers
My Sanyo flat panel TV remote no longer works. I have to
My Sanyo flat panel TV remote no longer works. I have to turn it on and off and turn the volume up and down from the set itself. I had it programmed through my cable box. The was no event which precip… read more
Louie
Louie
Technician
2,950 satisfied customers
I have a panasonic flat panel that is about 4 years old the
I have a panasonic flat panel that is about 4 years old the red power light comes on but it will not turn on. Ive tried several remotes that work on other tvs but have no success. Great pricture but n… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I have a Panasonic TCL55ets Flat panel tv. It now has faded
I have a Panasonic TCL55ets Flat panel tv. It now has faded off colors like the resolution settings are whack. I have reset both the TV and the Direct TV box to the defaults but it has not helped. In … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I have a large Sony flat panel LCD TV that won't turn on. I
I have a large Sony flat panel LCD TV that won't turn on. I am looking for circuit diagrams for the multiple boards inside/ … read more
Louie
Louie
Technician
2,950 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x