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A question regarding Vizio model # E500i-A1 ser #

Customer Question
A question regarding Vizio...

A question regarding Vizio model # E500i-A1ser # LTYWNTBP4452652

Technician's Assistant: How old is your E500I-A1?

Not sure 5 years ?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Lets get to where I pay so I don't have to type everything twice

Technician's Assistant: How long has this been an issue with your E500I-A1? What happened right before this?

Let me pay son I can move forward

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nmo no

Submitted: 2 months ago.Category: TV
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Answered in 5 minutes by:
5/29/2018
TV Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,622
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 2 months ago

What is the issue/question with your tv?

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Customer reply replied 2 months ago
Vizio model # E500i-A1
TV Technician: Mike G., Technician replied 2 months ago

What is the issue/question with your tv?

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Customer reply replied 2 months ago
ser # LTYWNTBP4452652
TV Technician: Mike G., Technician replied 2 months ago

What is the issue/question with your tv?

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Customer reply replied 2 months ago
Total power loss. Will not light. I have gone through various "power cycle" routines, no help.
Customer reply replied 2 months ago
Opened the set, no "burns" on the power board. In line fuse was checked, not open.
TV Technician: Mike G., Technician replied 2 months ago

Do you have 5v, 12v, 24v on CN9102 power board?

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Customer reply replied 2 months ago
unknown
TV Technician: Mike G., Technician replied 2 months ago

Can't diagnose where the failure is without voltages. If you cannot test the voltages, you will have to start buying boards one at a time until the tv is fixed. Or use a local repair shop.

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TV Technician: Mike G., Technician replied 2 months ago

Actually looks like there is a repair KIT with all the boards for $52. Verify with seller this is correct matching kit for YOUR tv: http://www.shopjimmy.com/vizio-e500i-a1-ltmwntdp-ltywntdp-ltywntdq-complete-tv-repair-kit-version-2.htm

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TV Technician: Mike G., Technician replied 2 months ago

Did you get the message I just posted?

I do want you to be satisfied, so do you need something more?

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Customer reply replied 2 months ago
I already looked, shop jimmy is out of these particular parts based upon my set #
How do I check the voltage on the power board ?
TV Technician: Mike G., Technician replied 2 months ago

Look at the link I gave you. It clearly states it is for your SERIAL number. It clearly states they have 60 kits in stock.

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TV Technician: Mike G., Technician replied 2 months ago

Kit is for serial number beginning in LTYWNTBP, just like yours.

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TV Technician: Mike G., Technician replied 2 months ago

Oh, sorry one digit off, my mistake.

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Customer reply replied 2 months ago
What I see is set # TDP, not TBP
TV Technician: Mike G., Technician replied 2 months ago

Yep, my mistake.

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Customer reply replied 2 months ago
again, how do I check voltage on the board ?
TV Technician: Mike G., Technician replied 2 months ago

Sorry I don't have time to teach you how to measure voltages. Maybe another tech here does. Good Luck

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Customer reply replied 2 months ago
Great....recommend someone ?
Customer reply replied 2 months ago
Hello ?
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