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I Have LG 55 inch smart TV and not getting a

Customer Question
I Have LG...

I Have LG 55 inch smart TV and not getting a picture,receiving sound only.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your LG TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I was watching the tv and picture just went out

Submitted: 2 months ago.Category: TV
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Answered in 5 minutes by:
5/29/2018
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 2 months ago

What's the model number off of the back of the TV and how old is it please?

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TV Technician: Aric, Technician replied 2 months ago

Also if you use the original LG remote and press MENU will the MENU display?

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Customer reply replied 2 months ago
55LA6230-TB
TV Technician: Aric, Technician replied 2 months ago

Also if you use the original LG remote and press MENU will the MENU display?

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Customer reply replied 2 months ago
no
TV Technician: Aric, Technician replied 2 months ago

No what please?

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TV Technician: Aric, Technician replied 2 months ago

No you cannot get the MENU to display?

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TV Technician: Aric, Technician replied 2 months ago

Are you still there and do you need help with this?

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TV Technician: Nathan, Installer replied 2 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,379
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello and sorry to hear you’re having trouble
Do you need assistance with this?
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TV Technician: Nathan, Installer replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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