TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Just bought it and cant get channels need help with set up.

Customer Question
Just bought it and...

Just bought it and cant get channels need help with set up

Technician's Assistant: What's the brand and model number of your TV? How old is it?

LG 65UJ63

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menus work just not getting signal

Technician's Assistant: How long has this been an issue with your 65UJ63? What happened right before this?

Its new and I'm trying to get it set up ran auto tuner and cant get any channels

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nope just need help to set up

Submitted: 2 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
5/28/2018
TV Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,605
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We've got a sony Bravia TV with an antenna (no cable) and
We've got a sony Bravia TV with an antenna (no cable) and are getting a "signal cannot be decoded" message when we turn it on. I've tried auto program to no effect. Any other suggestions? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I know there are 32 channels on the over the air scource,
i know there are 32 channels on the over the air scource, but my tv will only load 4 of them ... … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We are trying to hook a Vizio tv to Dish Network with coax.
We are trying to hook a Vizio tv to Dish Network with coax. TV says we can't get any channels except for channel 1. How do we get other channels? We have done channel scan, tuner set up and nothing ha… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I'm trying to connect with HD and my tv just shows a black
I'm trying to connect with HD and my tv just shows a black and white dots. What do I need to do? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
How can I reset the auto channel search? I have a combo TV
How can I reset the auto channel search? I have a combo TV and VCR Quasar . It ran the auto channel search when I powered it up and got poor signals on 41 and 51 and line and now that is the only chan… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
I have moved from Singapore to Australia and the TV doesn't
I have moved from Singapore to Australia and the TV doesn't pick up the local broadcasts. How can I change the settings to Australia? I managed to do it for my LG TVs… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am trying to tune my TEAC LE2280FHD to either DTV or ATV
I am trying to tune my TEAC LE2280FHD to either DTV or ATV or both automatically and manually and whilst I have picked up 1 channel channel 44 tvs I cannot find the other free to air stations - I boug… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
im in Afghanistan and I have a LG Television but it won't
im in Afghanistan and I have a LG Television but it won't pick up any channels while tuning… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have lost Channel 10 and 7 on my Sony Bravia TV chnnel 7
I have lost Channel 10 and 7 on my Sony Bravia TV chnnel 7 was losing signal yesterday quite badly then when I turned TV on last night no channel 7 or 10 have done Digital Auto tuning to no avail and … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I cant get hdtv antennae channels detected on my sharp aquos
I cant get hdtv antennae channels detected on my sharp aquos lc-60le452u. checked the signal with another digital tv. Signal is fine. Do sharps go cheap on their tuners. Should I return for a differen… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
TV SAYS NO SIGNAL..CHECKED SETTINGS INSURED ON TV..CHECKED
TV SAYS NO SIGNAL..CHECKED SETTINGS INSURED ON TV..CHECKED ANOTHER WORKING CABLE LINE STILL "NO SIGNAL" HELP… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We have a Sony Bravia Multi-system TV. We bought it in the
We have a Sony Bravia Multi-system TV. We bought it in the U.S. and it is supposedly compatible with PAL systems in Italy. Now we are in Italy and we have changed the settings to VHFB/UHFG and PAL. Th… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi there - i have just purchased a new LG 37LE5300 37-inch
Hi there - i have just purchased a new LG 37LE5300 37-inch tv - i ran the setup - chose the antenna option and the tv did an auto scan of avaialble channels. I now have the 5 terrestial channels avail… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My LWT 32000, light comes on and you can change channels,but
My LWT 32000, light comes on and you can change channels,but no signal on any of them. Cable is good, because another tv works when hooked the same place. Dosent receive cable signal. Thanks in advanc… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
until recently I could get all channels, now I only receive
until recently I could get all channels, now I only receive the BBC channels and a few on freeview, I cant get ITV, I brought an indoor aerial but this had made no difference so its going back...whats… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a JVC HD TV HDMI Digital TV model #AV-48P777 it is a
I have a JVC HD TV HDMI Digital TV model #AV-48P777 it is a 2007 model. I am trying to hook up a cable line and it will not work. Does this model require a converter box to get reception. I cannot get… read more
Joshua Wallace
Joshua Wallace
SCTE
8 satisfied customers
I have a Philips 26PF5320 Wide Screen TV. When I scan the
I have a Philips 26PF5320 Wide Screen TV. When I scan the channels, it only seems to pick up the local TV channels and not the rest of my basic cable channels. I'm not using a cable box but going dire… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
A friend of mine gave me a PROSCAN 36 TV (model PS36700) yesterday.
A friend of mine gave me a PROSCAN 36" TV (model PS36700) yesterday. I don't have cable, so I hooked up my antenna but get no picture. Unfortunately I don't have the owner's manual either.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x