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Magic remote isn’t connecting to Directv Genie box to change…

Customer Question
Magic remote isn’t connecting...

Magic remote isn’t connecting to Directv Genie box to change channels

Technician's Assistant: What is the model of your TV?

Am on device connector page now

Technician's Assistant: What menu options can you access, if any?

LG UHD TV 43uk63

Submitted: 2 months ago.Category: TV
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Answered in 8 hours by:
5/29/2018
TV Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,829
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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TV Technician: Harry, Customer Service replied 2 months ago

Have you contacted DirecTV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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