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Can not access dvd or Roku-Netflix. Cannot get the screen on…

Customer Question
Can not access dvd...

Can not access dvd or Roku-Netflix. Cannot get the screen on tv to change input

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Hello are you there

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Hello are you there

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No nothing shows up on tv

Submitted: 2 months ago.Category: TV
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Answered in 3 minutes by:
5/28/2018
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,816
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 2 months ago

What's the model number off of the back of your TV please and hold old is it?

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Customer reply replied 2 months ago
2005 model42/50PF9830A/37;42PF9730/96
TV Technician: Aric, Technician replied 2 months ago

Does the TV power on?

If you press Input or menu on the remote- do these icons show up?

How OLD IS THE TV?

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TV Technician: Aric, Technician replied 2 months ago

Just wondering if you needed assistance with the question you posted?

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Customer reply replied 2 months ago
Tv is 2005
Customer reply replied 2 months ago
You sound like you are all about the money how about some help
Customer reply replied 2 months ago
When you ask do these icons show up what icons are you talking about
Customer reply replied 2 months ago
Nothing happens when I press menu
Customer reply replied 2 months ago
What happened to Aric?
TV Technician: Nathan, Installer replied 2 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,473
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Aric opted out of your conversation. Do you still need help with this?

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