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Just got a new cable box and some channels are too big for…

Customer Question
Just got a new...

Just got a new cable box and some channels are too big for my screen

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Remote says RC4NA-1\

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

17

Technician's Assistant: How long has this been an issue? What happened right before this?

Just got the box today...getting HD channels

Submitted: 2 months ago.Category: TV
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
5/27/2018
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,809
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 2 months ago

This is common and normal, as some channels are HD format and some are standard format (depending on how the channel is broadcast). That said, who is your cable provider (comcast, charter, etc.)?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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