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Every show I try to watch on Netflix says we’re having

Customer Question
Every show I try...

Every show I try to watch on Netflix says we’re having trouble playing this title right now. What should I do

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hair tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Haier model 50E3500 about 1 year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No problems with anything other than Netflix. Tv menu does work

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No that’s it thanks

Submitted: 2 months ago.Category: TV
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Answered in 9 minutes by:
5/27/2018
TV Technician: Nathan, Installer replied 2 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,418
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello and sorry to hear you’re having troublePlease go into the tvmenu and look for the software/firmware update option and run that then try Netflix again and let me know the resultsThank you
Nathan
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Customer reply replied 2 months ago
I updated software and still getting same message from netflix
TV Technician: Nathan, Installer replied 2 months ago
What about other apps?
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Customer reply replied 2 months ago
Other apps are working just Netflix problem
Customer reply replied 2 months ago
I am not calling for $26 I already paid $15 just wAnt problem fixed
TV Technician: Nathan, Installer replied 2 months ago
This is still a tv software issue but an update to fix it may not be released yet. The only other thing to try is a factory reset in the Tv menu and if that doesn’t help still then the only option left is to wait for a future update or stream though a different device like a Roku or firetv
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TV Technician: Nathan, Installer replied 2 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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