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Our tv just stopped working. The msg is RDK-03087. Samsung…

Customer Question
Our tv just stopped...

Our tv just stopped working. The msg is RDK-03087

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung About 3 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No only on the tv

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

This just occurred yesterday and nothing to my knowledge happened

Submitted: 2 months ago.Category: TV
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Answered in 13 minutes by:
5/27/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,390
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 2 months ago
Our internet is working
TV Technician: Anthony_Infotech, Technician replied 2 months ago

I did say from wall-power?that is the supplied power from the wall via a plug

to the TV and satellite or cable box?

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Just to clarify this HAS to be carried out

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Customer reply replied 2 months ago
We are going to try a different way. Thank you
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Good luck with that then,let me know if you need help

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

I cannot help you if you do not follow what my guidance

is,this is the beginning of a procedure of checks to the TV that you

MUST carry out by me the expert

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