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I lost sound. A mute message flashed on my screen and then…

Customer Question
I lost sound. A...

I lost sound. A mute message flashed on my screen and then no sound on any channels

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes it was working fine

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. The TV I bought last year November

Submitted: 2 months ago.Category: TV
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Answered in 5 minutes by:
5/27/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,399
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 2 months ago
Ok
Customer reply replied 2 months ago
You said it was a $26 service yet my bank called and said your billing me three times. $26 twice plus $5 that's a lot of money and not what I agreed to.
TV Technician: Anthony_Infotech, Technician replied 2 months ago

I have nothing to do with billing you need to speak with support

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Now what is the result of the reboot please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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