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I have a Samsung UE 659000 and I am trying to get UHV

Customer Question
I have a Samsung...

I have a Samsung UE 659000 and I am trying to get UHV definition with an Apple TV 4K but cannot do any better than 1680 x 1050. Is there a fix?...

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Not sure what you mean... Operating system for the Apple TV?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your Apple device? What have you tried so far?

I bought it about 6 months ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, this is it, thanks!

Submitted: 2 months ago.Category: TV
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Answered in 5 hours by:
5/26/2018
TV Technician: Harry, Customer Service replied 2 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,839
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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TV Technician: Harry, Customer Service replied 2 months ago

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
of course, my question stands
TV Technician: Harry, Customer Service replied 2 months ago

Unfortunately, no.

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Customer reply replied 2 months ago
You mean that the Apple TV 4k does not work for my TV? Any idea why?...
TV Technician: Harry, Customer Service replied 2 months ago

The Apple TV should connect at the highest resolution possible by your TV.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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