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Powers on but vertical color lines despite trying all inputs…

Customer Question
Powers on but vertical...

Powers on but vertical color lines despite trying all inputs including cable, Apple TV, DVD, Amazon TV etc. Using a component to HDMI convertor because TV doesn't have HDMI outputs. Did have a power surge earlier according to my wife and everything else reset but not the monitor

Technician's Assistant: Who makes your media player? How old is it?

Spectrum. Brand new. Spoke with the tech already and all signals are good.

Technician's Assistant: What have you tried so far with your media player?

Actually I have a Sony receiver. I have all the media outputs running through the receiver via HDMI inputs

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't believe so.

Submitted: 2 months ago.Category: TV
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Answered in 7 hours by:
5/26/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

When these vertical lines happen press the menu button of the sets OWN remote

1)Does the menu come up?

2)If so is it covered by the lines?

3)Or is the menu perfectly normal and unaffected?

Anthony

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