TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My tv screen says my network cable is unplugged. I have

Customer Question
My tv screen says...

My tv screen says my network cable is unplugged. I have checked all my connections and don't find any but full sound conections.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Insignia ns L42x

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Most menu commands work. I can asscess recorded things, etc but cannot search for programs.. Screen say my TVbox is no longere connected to the internet.

Submitted: 2 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
5/25/2018
TV Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,634
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
Customer reply replied 2 months ago
yws
TV Technician: Mike G., Technician replied 2 months ago

Do you currently have access to the tv/tivo so you can try something?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Your phone request is posted to all experts, but I am not available by phone currently. In the mean time you and I can continue our chat.....

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Do you currently have access to the tv/tivo so you can try something?

Ask Your Own TV Question
Customer reply replied 2 months ago
waiting for your phone call.
TV Technician: Mike G., Technician replied 2 months ago

Your phone request is posted to all experts, but I am not available by phone currently. In the mean time you and I can continue our chat.....

Do you currently have access to the tv/tivo so you can try something?
Ask Your Own TV Question
Customer reply replied 2 months ago
Waiting
TV Technician: Mike G., Technician replied 2 months ago

Your phone request is posted to all experts, but I am not available by phone currently. In the mean time you and I can continue our chat.....

Do you currently have access to the tv/tivo so you can try something?

Ask Your Own TV Question
Customer reply replied 2 months ago
Signing off
TV Technician: Mike G., Technician replied 2 months ago

Type your reply when you are ready to continue.

Ask Your Own TV Question
Customer reply replied 2 months ago
forget phone service. willing to chat
TV Technician: Mike G., Technician replied 2 months ago

Ok. Do you currently have access to the tv/tivo so you can try something?

Ask Your Own TV Question
Customer reply replied 2 months ago
I have access to tv/TiVo. I can call up programs I hav recorded. I cannot search for new or up coming programming.
Customer reply replied 2 months ago
Chatting is ok.
TV Technician: Mike G., Technician replied 2 months ago

Please try this:

-leave the TV on.
-unplug the TIVO power cord from the wall outlet.
-wait 2 full minutes then plug in the TIVO power cord.

-watch the tv screen as the TIVO boots up.

-Test for normal operation.

REPLY back here and tell me what happens.

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Have you tried the procedure I outlined?

Are you still experiencing the same issues as before?

Ask Your Own TV Question
Customer reply replied 2 months ago
Unplugged for 2 min. Now I Onlyget only tv. Or mid 3.
TV Technician: Mike G., Technician replied 2 months ago

Don't understand "Onlyget only tv. Or mid 3."

Ask Your Own TV Question
Customer reply replied 2 months ago
Only have hdmi3
TV Technician: Mike G., Technician replied 2 months ago

Does your TIVO have power lights or display on the front of it? It is showing that it is On? If not, press the power button on the TIVO.

Ask Your Own TV Question
Customer reply replied 2 months ago
The large nickel size button on the right is li. Pressing again does nothing it is light
TV Technician: Mike G., Technician replied 2 months ago

Reseat the HDMI cable on the back of the TV.

Reseat the HDMI cable on the back of the TIVO.

Look at the hdmi port on the back of the tv - is is actually HDMI 3 ? or something else?

Ask Your Own TV Question
Customer reply replied 2 months ago
Looking
TV Technician: Mike G., Technician replied 2 months ago

ok

Ask Your Own TV Question
Customer reply replied 2 months ago
Sorry I had the connection to the back of the TiVo plugged into the wrong hdmi. Moved it hdmi2. But no change. When I do the selection button on the left edge of the screen it cycles to tv and then to hdmi3
TV Technician: Mike G., Technician replied 2 months ago

Unplug the TV POWER cord, wait a minute, plug it back in, try to change the tv to HDMI 2 using the buttons on the side of the tv.

Ask Your Own TV Question
Customer reply replied 2 months ago
Ok
TV Technician: Mike G., Technician replied 2 months ago

Thanks

Ask Your Own TV Question
Customer reply replied 2 months ago
Doesn’t want to stop at 2. Button screen temporarily lit up with Firestock. Gone now.
Customer reply replied 2 months ago
I meant Fitesticj
TV Technician: Sam Dennis Bradley, owner replied 2 months ago
Sam Dennis Bradley
Category: TV
Satisfied Customers: 304
Verified
Phone call session started
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Just purchased a new LG smart TV and I am having problems
Hi - just purchased a new LG smart TV and I am having problems with the internet connection. when first installed, it worked fine and after a day or so, the connection seemed to falter to the point wh… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have 8 yr. Old 40 inch insignia. Due to power surge the
I have 8 yr. Old 40 inch insignia. Due to power surge the hdmi does not work. It is now on component only..can this be repaired? … read more
Harry
Harry
2,182 satisfied customers
I would like to know how to get a remote for my Insignia TV
I would like to know how to get a remote for my Insignia TV 55". … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Lost the sound. 3 yrs old, have to look for model. Menu
model number NS(###) ###-####A16 started this morning when I turned it on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I haven't used my insignia tv in a few months due to
Hi! I haven't used my insignia tv in a few months due to traveling. Now when I turn it on it say Please run auto Channel Search. I am not using the original remote and I remember doing this when I pro… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Vizio M55-DO TV with Verizon Fits internet - video portion
Vizio M55-DO TV with Verizon Fits internet - video portion of broadcast no longer shows. We have audio but just a black screen, even when playing recorded shows. Graphic displays for search, guides, e… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Have a 24 inch Model NS 24E730A12RevA. Have a message that
Have a 24 inch Model NS 24E730A12RevA. Have a message that says … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have an Insignia tv model number NS-L42X-10A. Want to rent
I have an Insignia tv model number NS-L42X-10A. Want to rent a movie from Dish Network but cannot find where to plug in the phone line. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Picture looks all scrambled and has lines through it.
Picture looks all scrambled and has lines through it. Insignia NS-46D400NA14 Rev. A … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I have an Insignia tv model NS 39D400NA 14 I do not have the
I have an Insignia tv model NS 39D400NA 14 I do not have the remote with it and there is a rectangle on the screen that says "no programs shown"....How do I get rid of it without the remote?? thanks K… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
OUR INTERNET CONNECTION IS NOT CONNECTED. I HAVE TRIED TO
oUR INTERNET CONNECTION IS NOT CONNECTED. I HAVE TRIED TO CONNECT ACCORDING TO THE DIRECTIONS ON THE SCREEN. I FOUND MY NETWORK AND ENTERED THE CORRECT PASSWORD. iT CONNECTED TO THE nETWORK BUT FAILED… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Insignia 50" just all of a sudden no picture but
I have an Insignia 50" just all of a sudden no picture but you can see a glow from screen. Also wont respond to any buttons or remote. I unplugged it for a few minutes and it comes on with message ple… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Have NS-19LD120a13. Had couple of years and Never used
Have NS-19LD120a13. Had for a couple of years and Never used as TV just monitor. Now trying to use as TV; getting good picture but no sound. Cannot find mute control. Suggestions please?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have an Update Time box on my screen that I can't get to
I have an Update Time box on my screen that I can't get to go away. I have reset time, plugged and unplugged TV.… read more
Mike G.
Mike G.
Technician
8,634 satisfied customers
I bought a new Insignia tv today and I turned it on and I set
I bought a new Insignia tv today and I turned it on and I set it up but when it asked me to run the auto channel scan, we only have time Warner cable for the internet we dont have a cable box I ran th… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Insignia NS-32E740A12 with randomly repeating pop-up menu
I have had this Insignia NS-32E740A12 for about 2 years. It has been fine. Suddenly, the menu keeps popping up (for settings, picture, etc...) and either goes away on it's own or I have to hit EXIT on… read more
Electra-Tech
Electra-Tech
107 satisfied customers
i have an 42 insignia tv, model ns-l42x-10a. i have accidentally
i have an 42 insignia tv, model ns-l42x-10a. i have accidentally hit something on my remote control that has put a lock on it i think. the red light does not blink at the top and the tv does not respo… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I have a LCD tv that was purchased new in may of 2008. A week
I have a LCD tv that was purchased new in may of 2008. A week and a half ago, my babysitter said she reached on the side to press the power button and the contrast/brightness, etc. menu came up on the… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x