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It shuts down every 15-20 min. Olivia--237-t12 3yrs. And…

Customer Question
Second opinion] It shuts...

Second opinion] It shuts down every 15-20 min.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Olivia--237-t12 3yrs.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and yes

Technician's Assistant: How long has this been an issue? What happened right before this?

Started a day ago

Submitted: 25 days ago.Category: TV
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Answered in 12 minutes by:
5/2/2018
TV Technician: Louie, Technician replied 25 days ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...Olivia--237-t12..."
I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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TV Technician: Louie, Technician replied 25 days ago

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

  • Have you tried unplugging for an extended period of time?
  • And then plugging back in but into a different outlet?
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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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