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The aspect ratio on my TV does not allow views using my

The aspect ratio on...

The aspect ratio on my TV does not allow views using my Amazon Fire TV to fit on my screen. I have tried calibrating the screen within the Fire TV settings and setting the aspect ratio using my LG remote. Any ideas?

Technician's Assistant: How old is your Fire TV?

It's pretty old. Don't know exactly.

Technician's Assistant: What have you tried so far with your Fire TV?

Going to settings/display & calibrate display

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I've lost my fire TV remote so I'm using my smartphone as a remote.

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Answered in 3 hours by:
4/11/2018
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I’ve tried going to settings on my Amazon fire tv, then to callibrate display and the screen size is too big to adjust with the arrows.
Customer reply replied 4 months ago
Can you help?
Customer reply replied 4 months ago
Are you there?
Ronald Brock
Category: TV
Satisfied Customers: 142
Experience: Contractor for Time Warner Cable at The Fenix Group
Verified

Hello, my name is ***** ***** I am available when you are to helping you with your questions. Please let me know when you are ready to continue.

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Customer reply replied 4 months ago
Just saw your email. I'm available

I would be available tomorrow for a phone call if you are still needing assistance with that. As for your current question, could you please give me the make and model of your tv so I can look up some specifications for it. I believe that the issue is not with the fire stick/tv but with the aspect ratio of the tv itself. once i have that information, I can get you the correct steps to correct your issue.

Ronald Brock
Category: TV
Satisfied Customers: 142
Experience: Contractor for Time Warner Cable at The Fenix Group
Verified
Ronald Brock and 87 other TV Specialists are ready to help you
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Customer reply replied 4 months ago
That may be true but the screen only zooms when I’m using the fire stick not when I’m watching regular TV programs. Anyway it’s an LG. It’s mounted on the wall so I can’t get behind it to look for a model number. But the TV remote has MKJ40653801. I’ve also tried setting the aspect ratio on the TV using the remote to 16:9. I’ve tried all of the other settings too- Just Scan; Set By Program; 4:3; Zion; Cinema Zoom 1.
Customer reply replied 4 months ago
If my problem is not going to be resolved, I will need a refund of my payment.
stevenl1469
Category: TV
Satisfied Customers: 26
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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