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I have sound but no picture. If he can’t help me do I get my…

Customer Question
I have sound but...

I have sound but no picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

If he can’t help me do I get my money back.

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
4/10/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this but first ;

Please send me a hello when you see this so i know you are available ?

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TV Technician: Jack, Technician replied 4 months ago

Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 4 months ago
Hello, Jack. The model number is *****
TV Technician: Jack, Technician replied 4 months ago

Thanks

If you turn the tv off and back on again do you get a brief flash of light or perhaps the company logo on the screen before it goes dark ?

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Customer reply replied 4 months ago
No thanks
TV Technician: Jack, Technician replied 4 months ago

If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME and WITHOUT MY KNOWLEDGE , I`m an independent tech. and have NO CONTROL over those, they are optional and you can just ignore them if you don`t want it .

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Customer reply replied 4 months ago
Thanks. So what do I do to get a picture?
TV Technician: Jack, Technician replied 4 months ago

Please answer a few question first then i will tell you what i already suspect

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Customer reply replied 4 months ago
Let me look
Customer reply replied 4 months ago
No flas of light
TV Technician: Jack, Technician replied 4 months ago

OK and Is the screen just blank with some background light or completely dark like when the tv is off ?

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Customer reply replied 4 months ago
Completely dark
TV Technician: Jack, Technician replied 4 months ago

O.k then I know what this is , please give me a minute to type this down

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TV Technician: Jack, Technician replied 4 months ago

By the look of it I`m afraid that what your tv has is another case of defective LED strips and this is very common with LED backlit tv`s now
Those LED`s are supposed to last a zillion hours but they do not , they are failing all over the place
There is a very slight chance the power supply/led driver board may be causing this but i give this a 90 to 95% chance you have defective strips

Here is a link to give you an idea what is needed ;

http://www.shopjimmy.com/hitachi-lb55061-replacement-led-strips-12-strips.htm
There is also a video on that page that shows you how its done so before you order anything watch it

If that is not your cup of tea so to speak then to have this repaired at home could cost you around $250 parts included and perhaps $50 less if you take it to the shop yourself .

If you need to find repair shops near you then look at the link below and enter your zip code ;
www.tvrepairpros.com
This will give you a list of NESDA member repair shops in your area.
This list may be limited though and you may find more by simply using the yellow pages or simply google "tv repairs" and the name of your town .
You could give a call to different shops in your area to get an idea of their rates , it pays to shop around .

Let me know if you have questions and if not for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post while it gets me paid for my time helping you .

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TV Technician: Jack, Technician replied 4 months ago

Any more questions on this ?
If not for now then PLEASE DO RATE , it doesn`t cost you anything more and I get paid for my time.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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