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Picture too dark got brightness on Max and still too dark.

Customer Question
Picture too dark got...

Picture too dark got brightness on Max and still too dark

Technician's Assistant: What device or product does this involve?

Sony Bravia 2018 4K HDR Ultra HD 65"

Technician's Assistant: How old is your Bravia?

2 weeks

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works settings are on max for the brightness

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

2 weeks, delivered too dark

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
4/10/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,409
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK we need to carry out some checks so we can diagnose your issue so the first check is this>>>press the menu or on SONY sets the HOME button is the menu that comes up dark too OR is it nice and bright ?

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Customer reply replied 4 months ago
menu nice and bright
Customer reply replied 4 months ago
please reply
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK that one check is basically telling me this is a signal problem from the satellite or cable box you are using so to begin with please do this>>

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 4 months ago
ok will replug in 5 mins
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK let me know

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Customer reply replied 4 months ago
seems to be a little brighter, give me a few minutes to check out some channels
Customer reply replied 4 months ago
Not too sure but it seems brighter. Will be able to tell more when I check out some movies. Can I get back to you later today or tommorrow
Customer reply replied 4 months ago
please reply and how do I reconnect with you later
TV Technician: Anthony_Infotech, Technician replied 4 months ago

Yes please let me know by just coming directly back here thank you

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

How has this worked out please?

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Customer reply replied 4 months ago
Picture is still too dark in and the brightness button in the settings is on max
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK you need to try another input like a DVD player or similar and let me know what that is like

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Customer reply replied 4 months ago
Don't have a DVD but the other 2 TV's in the other rooms work fine
TV Technician: Anthony_Infotech, Technician replied 4 months ago

The other TVs have no bearing on why your TV is dark, you need to try another input on this or we are at an impasse, a DVD player/blurayplayer/game/old vcr anything other than the box as I need to eliminate the box as the cause

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