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Netfix is frozen how do i fix it. Smart tv. Samsung 4 years…

Customer Question
Netfix is frozen how...

Netfix is frozen how do i fix it

Technician's Assistant: What device or product does this involve?

smart tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 4 years old model n/a

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Nothing moves sound from other shows playing behind it

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Nothing just now

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No could he call me?

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
4/10/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Is there an external device hooked up to the TV to get Netflix streaming?

- OR do you use builtin Netflix app on the TV?

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Customer reply replied 4 months ago
Netflix app on tv
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step, should be tried that might help

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
Did that nothing changes
Customer reply replied 4 months ago
Any other ideas
TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
Un60fh6200f
Customer reply replied 4 months ago
Are you still there it’s a long time between replies
Customer reply replied 4 months ago
Again are you still there?
Customer reply replied 4 months ago
Are you there hello hello hello
TV Technician: Shahid, Technician replied 4 months ago

Sorry for delayed reply, I was away from the computer

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TV Technician: Shahid, Technician replied 4 months ago

Just to clarify, did you unplug TV power cord for 10 minutes as requested in the previous reply?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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