TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

The picture on my TV is wider than the screen cutting off…

The picture on my...

The picture on my TV is wider than the screen cutting off the picture. How do I fix this.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Model LD2480. Westinghouse digital LLC

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works. I don't know what sources/inputs means,

Technician's Assistant: How long has this been an issue with your LD2480? What happened right before this?

Nothing that I know of. I have a remote that the cable company gave me but when I bring up the menu on the cable remote it has no item that has to do with the picture.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Both the cable remote and the remote that came with the TV work but I don't know how to fix the picture.

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
4/9/2018
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,434
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

This problem with the picture size could be coming from either the tv OR the box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, FORMAT, * OR # etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the cable box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both

Ask Your Own TV Question
Customer reply replied 4 months ago
Can you give me a few minutes to do all this?

Sure thing, take your time

Ask Your Own TV Question
Customer reply replied 4 months ago
Can you give me a few minutes to do all this?
I fixed it somewhat. It is not perfect, on some channels the top of the picture is cut off. I may have to work on it a little more. My son tried fixing it but it didn't hold. Could it be the cable companies box?

Yes it could be a box issue too,

you can try unplugging it for 5 minutes to reboot and then adjust again from there

Ask Your Own TV Question
Customer reply replied 4 months ago
Nathan, I inadvertently logged out. I tried to get back to our conversation page but could not.. I have been playing with the remotes and it seems to be a lot better. I appreciate your help and I hope you get this answer.

Thank you for the update, glad to hear it is working for you now!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen to conclude our session. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,434
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,434
31,434 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My digital cable box has not functioned for months. It
My digital cable box has not functioned for months. It either needs complete rebuilding or I need a new box. I'm pretty sure it's the latter. I need a technical person to bring a new cable box to my c… read more
Harry
Harry
2,176 satisfied customers
I am having a problem with picture size. The picture is
I am having a problem with picture size. The picture is bigger than the screen so side and bottom are cut off. Samsung suggests I reset the cable box to 16:9 How do I do that? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
The picture is having some kind of interference similar to
The picture is having some kind of interference similar to pixilation but containing vertical, thick lines vibrating up and down the screen in a variety of colors. I've never seen anything like it. So… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My 3 yr. old 65lb7100 is losing the picture after beig on
my 3 yr. old 65lb7100 is losing the picture after beig on for about 5 minutes,is this something easily fixable ? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Picture is wider than screen, have tried different modes but
picture is wider than screen, have tried different modes but still wider … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Westinghouse 42 inch flat screen tv the I bought about
I have a Westinghouse 42 inch flat screen tv the I bought about 3 years ago. Sometimes, when I turn it on, the picture doesn't come on. the sound is there, but no picture. I have to turn it off and on… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My fathers new 55GT50 HDTV cannot find any digital channels.
My father's new 55GT50 HDTV cannot find any digital channels. The Sony connected to the same cable system found the digital channels easily. Do I have a defective set?… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I am now checking a Westinghouse VR-6025Z Tv. I had to change
I am now checking a Westinghouse VR-6025Z Tv. I had to change the main (controler) board. The Television is comming on now but now the picture is not clear. The video looks kind of like a painting and… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
Westinghouse widescreen HDTV #SK-32H240S Relatively new
Westinghouse widescreen HDTV #SK-32H240S Relatively new unit. TV was working fine; don't know if something was touched on remote, etc., however, we now get sound but no picture; just a black screen-- … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My set is Model #43MF 130A/37 and was purchased in December
My set is Model #43MF 130A/37 and was purchased in December 2005. It has worked well until this morning. We watched a movie last night, and I reset the remotes to TV. this morning, the monitor will no… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have a Panasonic G25-Series Plasma HDTV and the picture is
I have a Panasonic G25-Series Plasma HDTV and the picture is too big. Both the top and bottom are cut off and the left and right are cut off. I went through the Menu, Pro Setting and to the Aspect Adj… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
need a schematic for a Westinghouse LTV 46W1 HD comes on,
need a schematic for a Westinghouse LTV 46W1 HD comes on, displays the "W" logo and then nothing… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
Our Insignia NS-40E560A11 has worked for six months perfectly.
Our Insignia NS-40E560A11 has worked for six months perfectly. This weekend when we turned it on there was no color. Adjusting the color setting on the remote does nothing.… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
My samsung tv just stopped accepting the video hdmi signal.
My samsung tv just stopped accepting the video hdmi signal. Audio still works. Video Worked well for both digital cable and DVD using hdmi for 2+ years. Doesn't not work for either now. Error message … read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have a Sony Bravia Model KDL-V32XBR2 The picture I receive
I have a Sony Bravia Model KDL-V32XBR2 The picture I receive is too large for the screen (top, bottom and sides ) I tried to reset to factory settings by following the instructions in the manual suppl… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I purchased a Sylvania TV in 2004 and cannot find my instruction
I purchased a Sylvania TV in 2004 and cannot find my instruction booklet. Here is the problem. I am unable to get a picture and in the top right hand side it says Video 1. I cannot turn the TV on from… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have a westinghouse ltv32w4hdc. The picture on the videos
I have a westinghouse ltv32w4hdc. The picture on the videos is great, but the receiver stopped working. Can this be repaired? No picture in TV mode, just snow and noisy sound.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my picture cuts out and on, also the sound goes on and off
my picture cuts out and on, also the sound goes on and off with the picture. What is the trouble? and can it be fixed. Television is only 2 years old.… read more
scotts367
scotts367
Electrical Design Engineer
Bachelor's Degree
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x