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I am a new Direct TV Now customer and using a fire tv stick.

Customer Question
I am a new...

I am a new Direct TV Now customer and using a fire tv stick. Yesterday I was unable to access local CBS channel. Can you 1) check my Direct TV status to make sure I am a customer and 2) explain why I could not watch The Masters on CBS?

Technician's Assistant: Are you getting any error messages when you try to connect to DirecTV?

NO. Only that "the local CBS channel is unavailable in your area".

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

No, I was able to access anything else and any other channel except CBS or CBS all access sports

Submitted: 4 months ago.Category: TV
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Answered in 6 hours by:
4/10/2018
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I cannot access local CBS, NBC or abc for LIVE broadcast such as news or golf programs. Why is this? Do I need special antenna?
TV Technician: Harry, Customer Service replied 4 months ago

Do you see any error messages?

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Customer reply replied 4 months ago
Close this out. You are of no help to me. Just a scam to get more $$$
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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