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The UN55C8000FXFZA, 3D LED TV is fine, but I’m trying to…

Customer Question
The UN55C8000FXFZA, 3D LED...

The UN55C8000FXFZA, 3D LED TV is fine, but I’m trying to connect UHD 4K Blue Ray player and I can’t get it to work. Should I be able use a 4K HD Disc player with this TV?

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

I get a message that the HDMI i’m Using isn’t connected. I’ve tried all 4 HDMI and get the same message.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

It’s connected to the TV.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I’m using a 650 Samsung soundbar, but I don’t think that should be an issue. It seemed to work with my old 3D player, but the 4K doesn’t.

Submitted: 4 months ago.Category: TV
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Answered in 16 minutes by:
4/9/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,809
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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TV Technician: Aric, Technician replied 4 months ago

In fact the soundbar is very likely the issue, because 4K will not pass through a device that is not also 4K. Try connecting the 4K Blu Ray player DIRECTLY to one of the TV's HDMI ports and let me know if you have the same problem.

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TV Technician: Aric, Technician replied 4 months ago

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