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I have a Pioneer receiver I got from Best Buy several years…

Customer Question
I have a Pioneer...

I have a Pioneer receiver I got from Best Buy several years ago. Watched the Masters and a couple of hours later, no picture to the TV from either the DVD or U-Verse. Nothing moved though we may have sat on the controller of pushed some buttons by mistake. Any idea why?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes...all good

Technician's Assistant: Was there a power outage recently?

Not that I'm aware of

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Already turnoff it off/on and unplugged it several times with no luck.

Submitted: 4 months ago.Category: TV
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Answered in 10 minutes by:
4/9/2018
TV Technician: Electrotech2017, Technician replied 4 months ago
Electrotech2017
Electrotech2017, Technician
Category: TV
Satisfied Customers: 366
Experience: Audio & Video Technician
Verified
Good afternoon and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your Pioneer receiver.
I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.
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TV Technician: Electrotech2017, Technician replied 4 months ago
Please provide me with the model number of your Pioneer receiver which usually starts with VSX, so I can properly research the Factory reset procedure. Thanks
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Customer reply replied 4 months ago
VSX53
TV Technician: Electrotech2017, Technician replied 4 months ago
Sorry about the delay. May network was very sporadic. Let me research your receiver and be right back.
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TV Technician: Electrotech2017, Technician replied 4 months ago
Please try the following reset procedure and let me know if it helped.
Unplug all external devices -- like your TV, DVD player and iPod -- before beginning the system reset. Switch the receiver into standby mode by holding down "Band" and then pressing and holding the "Standby/On" button for about two seconds. When you see "Reset?" appear on the display, press either the left or right arrow button or the "Auto Surround/Stream Direct" button until "OK?" is displayed. Confirm by pressing "ALC/Standard Surr." An "OK" message will appear on the display to confirm that the factory reset is underway.
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