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I was watching a DVD and my cat walked over the remote and I…

Customer Question
I was watching a...

I was watching a DVD and my cat walked over the remote and I now can't get the picture. There is volume. I can't get AV up again

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Submitted: 4 months ago.Category: TV
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Answered in 9 minutes by:
4/9/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;

Do you mean that the screen is totally black ?

You can`t see the tv`s own menu ?
Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 4 months ago
Hi, sorry for delay, I was trying to phone you.
Model #Un40M5300AFXZC, S/n 034A3NTJ701249M
TV Technician: Jack, Technician replied 4 months ago

Sorry , not available for a phone request and it was sent by the website , not me

Your request is now posted for other experts to see

One may take you up on that and in the mean time we can continue here

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TV Technician: Jack, Technician replied 4 months ago

Is the screen just blank with some background light or completely dark like when the tv is off ?
Can you see the tv`s own menu for example ?

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TV Technician: Jack, Technician replied 4 months ago

Hello ?

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TV Technician: Jack, Technician replied 4 months ago

As you don`t seem to be available at this time I will step out for the night ,getting late here

If no one has called you please let me know about the questions above and I`ll get back to you first thing tomorrow

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