TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

It stopped turning on. Insignia model NS-55E560A11 date code…

Customer Question
It stopped turning on ...

It stopped turning on

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Insignia model NS-55E560A11 date code 10F10A

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Just the tv. Everything else plugged & wired works fine.

Technician's Assistant: How long has this been an issue with your NS-55E560A11? What happened right before this?

There was a ‘pop’ like socket tripped to avoid surge...then tv shut off. It was on at the time. TV still has red light lit up on front, but won’t turn on.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That’s all

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
4/4/2018
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,863
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question
Customer reply replied 3 months ago
Thank you
TV Technician: Nathan, Installer replied 3 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2010 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new 4k LED tv with a fresh warranty, from a more reputable brand, in the $500 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,863
30,863 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Will not turn on at all. Connected and turned on. Was
Was playing fine, just clicked off by itself during program… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Mitsubishi wd73733 tv Was watching tv and it turned off, Hit
mitsubishi wd73733 tv Was watching tv and it turned off, Hit the power button and it came back on. Next day did same thing except it would not come back on, just sound no picture for about a minute th… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
It won't turn on. Surge protector. While watching it, it
While watching it, it beeped a few times then shut off… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Insignia 55E560A11 has been shutting down. No sound, no
Insignia 55E560A11 has been shutting down. No sound, no image. Red led's on front still on. In the past unplugging would get the tv working again, not today. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Started shutting off. Turns back on with remote but will
Started shutting off. Turns back on with remote but will randomly turn off again. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Model NS-39L700A12. Tv shows there is no peer, red lught not
Model NS-39L700A12. Tv shows there is no peer, red lught not on. Unplug tv, replug and tv comes on by itself for few seconds. The goes off by itself. Tried unplugging tv and pressing power button in t… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I tried to turn on my TV and it doesn't turn on. I have
I tried to turn on my TV and it doesn't turn on. I have Comcast and a DVD player. I was listening to music on the dvd player but then turned off everything to do some work. When I returned to the TV -… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
An Insignia tv model ns lcd26 09 have an internal fuse? I
an Insignia tv model ns lcd26 09 have an internal fuse ? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
55" TV went dead! Power to TV-OK, but NO POWER IN TV!
55" TV went dead! Power to TV-OK, but NO POWER IN TV! Nothing LIGHTS UP! Not even the Red Light indicating the TV is Off! Some type of Blown Fuse?… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Insignia 60 inch model, #ns-55e560a11 rev a; unit just went
insignia 60 inch model, #ns-55e560a11 rev a; unit just went dead, by using power button, lights come on for 10 second then goes of, picture never comes on. any ideal what went out?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
i have a samsung ln40a550. my power went out for about 10 minutes
i have a samsung ln40a550. my power went out for about 10 minutes and when it came back on my tv wont turn on. the optical audio cable light in the back is flashing red but no other lights are. the su… read more
Expert
Expert
In March 06 we purchased a Pioneer Plasma Pro-1130HD/Pro930-HD
In March '06 we purchased a Pioneer Plasma Pro-1130HD/Pro930-HD after having to be on a waiting list to get it and up until now have never had a problem with. Lately it has been shutting off in the mi… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
No power after replacing Main Board and Power Supply
I just replaced both the Main Board and Power Supply on my Insignia NS-L46X-10A and the tv will not turn on. The red light on the front is on when plugged in but I cannot get the tv to turn on with th… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have an Insignia Ns-27LCD. I get a slow orange, slow single
I have an Insignia Ns-27LCD. I get a slow orange, slow single flash of the Insignia logo. Ideas?… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a 55" samsung LCD TV. I have the tv plugged into a surge
I have a 55" samsung LCD TV. I have the tv plugged into a surge protector but a loud popping sound just came from the TV and it cut out with no power or anything going to the tv but the surge protecto… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my insignia TV about 13 months old is not starting. it gives
my insignia TV about 13 months old is not starting. it gives the problem of lines on screen for few secs and switches off. problem started with disturbing sound and restarting.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We had a storm last night and when lightning struck somewhere
We had a storm last night and when lightning struck somewhere around us our electric blinked and we lost power momentarily. All our electronics are hooked up to surge protectors and have come back on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an Insignia plasma TV, model NS-P42Q10a, that stopped
I have an Insignia plasma TV, model NS-P42Q10a, that stopped working. The power won't come one. I had it on a surge protector and removed it from that to plug it directly to the wall and it still won'… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x