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I have a 40 inch smart tv and I am trying to connect it so I…

Customer Question
I have a 40...

I have a 40 inch smart tv and I am trying to connect it so I can voice control it. It worked before. I connect thru Harmony Hud

Technician's Assistant: What's the brand and model number of your TV? How old is it?

IMG_1552.JPG

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Un40mu7000fxza

Technician's Assistant: How long has this been an issue? What happened right before this?

2 months. Possible power outage

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I hope the expert can help. I have MS and am paralyzed so I need this. Thanks

Submitted: 18 days ago.Category: TV
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Answered in 4 minutes by:
4/3/2018
TV Technician: Nathan, Installer replied 18 days ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,968
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So you have a harmony hub, and the tv is not responding to it at all?

Does the tv still respond to its own remote?

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Customer reply replied 18 days ago
it works on my IPad. I can change channels and adjust volume but there was a time when I would ask my Amazon Tap to change channel etc it worked
TV Technician: Nathan, Installer replied 18 days ago

Thanks for confirming,

some of the prior alexa skills were changed or discontinued, so that is the likely issue here, if the ipad still works,

go into your alexa app on your phone/ipad, then tap on Menu (3 lines at the top left corner),

then on Skills

then search for Harmony

you should have both Harmony (blue) installed, as well as the red Harmony Secondary Hub installed

after you do,. tell your tap to "discover", wait a few minutes, then see how it responds

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Customer reply replied 18 days ago
It wants me to enable apps via LinkedIn. I can’t get into linkedin on my iPad
TV Technician: Nathan, Installer replied 18 days ago

you don't need to do anything with linked in,

use the amazon alexa app please

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Customer reply replied 18 days ago
I try that and it opens app go to connect and it goes to LinkedIn. Can you send me a link to connect to my iPad remotely and maybe have better luck
TV Technician: Nathan, Installer replied 18 days ago

Sorry a remote support session wouldn't work for an ipad.

Are you sure you are using the alexa app?

Try closing the app, restart the ipad, then try again

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Customer reply replied 18 days ago
Tried that still get the Logitech sign in Page How can I disabled Logitech?
TV Technician: Nathan, Installer replied 18 days ago

You can go into the alexa app, under Skills, then Your Skills (top right) to remove the logitech and then re-add from there

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Customer reply replied 18 days ago
Checking my skills there was no Logitech app. What if I uninstall the Alexa app and reinstall
TV Technician: Nathan, Installer replied 18 days ago

It wouldn't hurt, but I don't expect it would make any difference,

the alexa skill that should be installed is the harmony hub app, not logitech.

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Customer reply replied 18 days ago
I did that and now it recognizes my commands says OK but nothing happens? BTW hate to take up so much of your time but there’s a lot going on today
TV Technician: Nathan, Installer replied 18 days ago

Okay we're getting closer,

now is it still working from the ipad?
You might need to unplug power to the harmony hub for a few minutes to restart it.

Make sure you did the 'discovery" step on the alexa too.

Also did you install both the harmony hub and hub 2 skills?

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Customer reply replied 18 days ago
My hélp for the day has gone Let’s pick up tomorrow and thanks.
TV Technician: Nathan, Installer replied 18 days ago
Sure thing. Thank you
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Customer reply replied 17 days ago
Rebooted Harmony Hub. I ask it to turn up the sound on my Samsung and it replies OK but nothing happens?
TV Technician: Nathan, Installer replied 17 days ago

But it does still work from the ipad to adjust volume on the samsung?

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TV Technician: Nathan, Installer replied 17 days ago

did you install both the harmony hub and hub 2 skills on alexa? And re-run Discovery?

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Customer reply replied 17 days ago
I login to LinkedIn and enabled skills and still doesn’t work
TV Technician: Nathan, Installer replied 17 days ago

Nothing here is applicable to linkedin. You need to be using the amazon alexa app on your phone/tablet.

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Customer reply replied 17 days ago
I am
TV Technician: Nathan, Installer replied 17 days ago

There is something else going on here then,

Lets go back to the beginning,

delete the harmony skills in alexa

run discovery

reinstall both 1 and 2 harmony hub skills

reboot the hub

run discovery again

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Customer reply replied 17 days ago
I get a message saying, unable to run discovery, try again later.
TV Technician: Nathan, Installer replied 17 days ago

Unplug power to your echo/tap for a few minutes to reboot it as well.

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Customer reply replied 17 days ago
It’s battery is fully charged. What else can I try?
TV Technician: Nathan, Installer replied 17 days ago

You can at least power it off for a few minutes then back on.

Complete the prior steps, which need to be completed successfully, and test again at that point.

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Customer reply replied 17 days ago
I think I turned it off. Will do. Am I the biggest pain in the ass you’ve ever had ?��
TV Technician: Nathan, Installer replied 17 days ago

You're fine, but the harmony problem is frustrating :)

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Customer reply replied 17 days ago
Not working.
TV Technician: Nathan, Installer replied 17 days ago

Can you tell me where, specifically, you're getting stuck?

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Customer reply replied 17 days ago
It says it cannot find a device named Samsung MU 7000 in Patrick’s profile. I got to profile and I find my old profile name, Paraquat, and I try to edit name but it won’t allow me.
TV Technician: Nathan, Installer replied 17 days ago

Okay at this point I would go into your harmony app, settings, then devices, and remove the tv there,

then add the tv back in.

You'll have to again run discovery after doing that

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Customer reply replied 17 days ago
I give up on the Amazon tap, and am now trying with an Amazon echo. I have it connected. It can’t find any device named TV
TV Technician: Nathan, Installer replied 17 days ago

The alexa devices are dependent on the programming of the harmony,

so I would suggest at this point going into the harmony app and just deleting everything (all devices, and activities) and starting over with the hub programming,

after you add everything run the discovery again on the echo

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Customer reply replied 17 days ago
My help is leaving now so let’s continue tomorrow thanks
TV Technician: Nathan, Installer replied 17 days ago

Okay

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Customer reply replied 16 days ago
I have another question regarding my IPad. I am unable to clear recently watched stations. Message: Unable to clear recent try again later.
TV Technician: Nathan, Installer replied 16 days ago

Is the echo/harmony voice control working now?

I'm not sure what you mean regarding recent stations. Is this in the harmony app? Or something else?

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Customer reply replied 16 days ago
No, I give up. Regarding other stations. When you watch a station on the iPad and switch to another it saves the channel so it you want to go back to it you swipe the the screen to the left. If you’ve watched a number of channels they’re saved. If you want to erase the channels you swipe all the way to the left and his the « X »
TV Technician: Nathan, Installer replied 16 days ago

So you are using the "TV" app on the ipad?

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TV Technician: Nathan, Installer replied 16 days ago

OKay if you close the app completely (double click the home button, then swipe up), then reopen, will it clear recents then?

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Customer reply replied 16 days ago
No?
TV Technician: Nathan, Installer replied 16 days ago

Okay please reboot the ipad by pressing and holding the home button and the lock button (top right corner) together until you see a black screen, then the white apple logo, then let go

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Customer reply replied 16 days ago
Ok done
TV Technician: Nathan, Installer replied 16 days ago

OKay now open your tv app and try to swipe to clear the recent channels again

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Customer reply replied 16 days ago
Didn’t work
TV Technician: Nathan, Installer replied 16 days ago

Thanks for trying, unfortunately I don't have any other ideas for that ipad issue. It may have had some type of update recently that changed the functionality.

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Customer reply replied 16 days ago
I just updated the software
TV Technician: Nathan, Installer replied 16 days ago

That may correspond to the change in functionality, which is what I would expect is the underlying issue here.

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Customer reply replied 16 days ago
I’ll call Apple support
TV Technician: Nathan, Installer replied 16 days ago

That is what I'd recommend at this point as well, it is both their hardware and software product at this point. Hopefully they have a fix or at least a planned patch for it.

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Customer reply replied 16 days ago
They recommend I call Spectrum
TV Technician: Nathan, Installer replied 16 days ago

Are you using the spectrum tv app?

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Customer reply replied 13 days ago
Can I speak with an expert
TV Technician: Nathan, Installer replied 13 days ago

Hello, sorry I missed you earlier, do you still need help?

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Customer reply replied 13 days ago
Yeah let’s try tomorrow I have more information
TV Technician: Nathan, Installer replied 13 days ago

Sure

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Customer reply replied 13 days ago
Thanks
TV Technician: Nathan, Installer replied 13 days ago

You're very welcome

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Customer reply replied 12 days ago
Here’s the new information on my Smart TV
UN40MU7000F model model code add FXCA
Version number DA01
SN 06JA43CUJ603757D
If you recall I could voice control through the Amazon tap. Hope this helps
TV Technician: Nathan, Installer replied 12 days ago

Thank you for the info,

you were always controlling it through the harmony hub though, correct? This was the basis for our prior discussion.

You didn't perhaps have the tv set up on some other skill other than the harmony, did you?

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Customer reply replied 12 days ago
Possible
TV Technician: Nathan, Installer replied 12 days ago

That may be part of the problem then,

if you do, you need to delete those other skills from the alexa app, they are not necessary and will conflict with the harmony,

then reload the harmony programming again, run discovery and it should pick up the tv at that point.

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Customer reply replied 12 days ago
I’m in the process of disabling the skills it doesn’t say how to delete
TV Technician: Nathan, Installer replied 12 days ago

Disabling is really the same thing

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Customer reply replied 12 days ago
I have no enabled skills
Customer reply replied 12 days ago
How do I run discovery
TV Technician: Nathan, Installer replied 12 days ago

Okay then you now want to make sure the harmony app can still control the tv, preferably even deleting all your devices/activities and setting it up from scratch,

and then after you have confirmed that the harmony app works, then you can add the harmony hub skill back to alexa,

and then run discovery (just say Alexa, discover)

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Customer reply replied 12 days ago
Hang on and pray
Customer reply replied 12 days ago
Trying to enable the harmony hub app I’m asked for my LinkedIn password? I reset the password ***** and go to enable and it says access denied
TV Technician: Nathan, Installer replied 12 days ago

I honestly have no idea why it would ask you for linkedin at any point, there is no reason for it to do so as they have no affiliation with each other.

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Customer reply replied 12 days ago
How can I get rid of it?
TV Technician: Nathan, Installer replied 12 days ago

I would try signing in again,

or perhaps try using your logitech account password, that is what it should really be asking for

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Customer reply replied 12 days ago
Tried again
TV Technician: Nathan, Installer replied 12 days ago

Are you certain you're using the harmony hub skill here?

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Customer reply replied 12 days ago
Think so
Customer reply replied 12 days ago
When I go to apps they say harmony hub Logitech
Customer reply replied 12 days ago
Quit LinkedIn and when I go to Apple AppStore there’s only one Harmony hub and it doesn’t doesn’t have a voice control tab
TV Technician: Nathan, Installer replied 12 days ago

This has nothing to do with the harmony, logitech, or linked in apps, or the app store.

This is all done within the Alexa app, under menu, then Skills

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Customer reply replied 12 days ago
I disabled all skills and try to install In Skills and it asks for the Logitech password
TV Technician: Nathan, Installer replied 12 days ago

Okay that is progress at least if we got rid of the linkedin association,

now this is where you need the email and password ***** with your logitech harmony account, which is what you used when creating/setting up the harmony hub app on your tablet initially

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Customer reply replied 12 days ago
login EZ4u2c12*. PW
Customer reply replied 12 days ago
Tried said wrong password
TV Technician: Nathan, Installer replied 12 days ago

Sorry I have no way of knowing what your password ***** be.

Try going into the logitech app to sign in to your accoun there, or reset the logitech password ***** needed.

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Customer reply replied 12 days ago
Ok thanks will try again tomorrow thanks
TV Technician: Nathan, Installer replied 12 days ago

You're very welcome

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Customer reply replied 11 days ago
Hi, I am trying to link the apps via LinkedIn, I’ve changed the password ***** to login and it says wrong password.
TV Technician: Nathan, Installer replied 11 days ago

Remember you shouldn't be doing anything related to linked in, open only the amazon alexa app and logitech harmony apps directly.

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Customer reply replied 11 days ago
That’s where I got them!?
TV Technician: Nathan, Installer replied 11 days ago

None of these functions are in any way related to linkedin and it should not be used for any purpose here.

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Customer reply replied 11 days ago
I have the Harmony on my iPad. It works. What do I do now?
TV Technician: Nathan, Installer replied 11 days ago

Okay then you now want to make sure the harmony app can still control the tv, preferably even deleting all your devices/activities and setting it up from scratch,

and then after you have confirmed that the harmony app works, then you can add the harmony hub skill back to alexa,

and then run discovery (just say Alexa, discover)

These are the most recent steps I was waiting for you to complete

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Customer reply replied 10 days ago
Alexa has found my TV. Now what do I enable? Didn’t see voice control
TV Technician: Nathan, Installer replied 10 days ago

Where are you doing (seeing) this?

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Customer reply replied 10 days ago
From my Samsung TV
TV Technician: Nathan, Installer replied 10 days ago

That was never part of the process we were discussing here. The intent was to control the tv, via the harmony hub, and associated alexa voice control skill.

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Customer reply replied 10 days ago
Thanks I’m pretty stupid and I have wasted your time. I will start over. Later
TV Technician: Nathan, Installer replied 10 days ago

No problem, take your time, just follow the prior steps please related to the alexa app

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Customer reply replied 10 days ago
Trying to connect to voice control the choices I have are Fios, firetv, direct tv, frontier, optic hub, I don’t subscribe to any of those? What should I do?
TV Technician: Nathan, Installer replied 10 days ago

None of these are applicable,

again you're getting into something you don't need to. That sounds like you're setting up a voice remote (samsung remote) that came with the tv.

That has nothing to do with alexa or the harmony process.

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Customer reply replied 10 days ago
what now
TV Technician: Nathan, Installer replied 10 days ago

I need you to follow the specific steps I sent the other day about setting up the harmony hub

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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