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I am trying to change my TV and install a different one. I…

Customer Question
I am trying to change...
I am trying to change my TV and install a different one. I do not have one of the connections. I have Optimum cable, both wires plugs into the Optimum box. The wire I need has a three prong connection to the TV and a flat (about 1/2 inch ) connection to the Optimum box. I tried plugging it into the wall socket and the TV turned on but it said "no signal" so I checked and it had to be plugged into the Optimum box. I need to know if I can purchase that wire or if Optimum is the only place I can get it.
Submitted: 16 days ago.Category: TV
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Answered in 1 hour by:
4/3/2018
TV Technician: Pete, Electronic Engineer replied 16 days ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,711
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 16 days ago
Pete,
Thanks
TV Technician: Pete, Electronic Engineer replied 16 days ago

What is the model number of the Optimum box?

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Customer reply replied 16 days ago
Pete, SMT-C5320 I am having a hard time seeing the number but I think this is it.
Customer reply replied 16 days ago
I just noticed that I had described the wire that I need was wrong. The one I need has a two prong plugin that fits into the Optimum box and the other end fits into the TV with a three prong plugin (the three prongs are on the TV not the wire).
TV Technician: Pete, Electronic Engineer replied 16 days ago

What are the connection ports labelled as on the Optimum box or the TV?

Are the pronged plugins color-coded?

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Customer reply replied 15 days ago
The wire that I need is an outlet. It is called outlet AC 120v 60HZ:3.8a. There were no wires with the TV so I am not sure if that is the correct wire. I looked behind the TV and there were two other places where you could hook up a cable or antenna, however, I do not think it has ever been used. And there is a location where you can use the colored wires but I have Optimum and I would rather not use them. The reception in this area is very hard to get and I do not think the colored wires would work.
Customer reply replied 15 days ago
I just unplugged my other TV that I set up when I had the Optimum installed. And I found that the other wire is the one that controls the signal not the outlet. So this means that I can not use the same wire on the other TV as I use on my old TV. So I do not think you can fit it. And buying the outlet wire will not work.
TV Technician: Pete, Electronic Engineer replied 15 days ago

Ok, so you need the power outlet cable to power the box - for it, you can use the following:

https://www.ebay.com/itm/AC-DC-Power-Adapter-Cable-Cord-for-Samsung-SMT-H3362-SMT-C5320-SMT-2110C-/263094309419

However you will still need to connect the box to the TV to get a picture. You can use colored AV wires for this.

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