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I don't have sound anymore. UN32j400d. It is 2 years old.

Customer Question
I don't have sound...

I don't have sound anymore

Technician's Assistant: What's the brand and model number of your TV? How old is it?

UN32j400d

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It is 2 years old

Technician's Assistant: How long has this been an issue? What happened right before this?

Sound is not working on anything connected to the tv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

What can be done to restore sound?

Submitted: 3 months ago.Category: TV
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Answered in 1 minute by:
4/2/2018
TV Technician: Anthony_Infotech, Technician replied 3 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,242
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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Customer reply replied 3 months ago
ok
TV Technician: Anthony_Infotech, Technician replied 3 months ago

So are you saying there is no sound using another input like a DVD player too?

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Customer reply replied 3 months ago
No sound with Dvd player either
TV Technician: Anthony_Infotech, Technician replied 3 months ago

OK if you have no sound using a satellite /cable box or antenna and a DVD player so two separate inputs you have checked in the audio menu that the speakers are not switched off then the main-board is bad in the set namely the audio output amplifier

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TV Technician: Anthony_Infotech, Technician replied 3 months ago

Have you checked the audio menus to make sure there is no setting to switch off the speakers?

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TV Technician: Anthony_Infotech, Technician replied 3 months ago

How is this working out please?

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