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Have pic sound but black hew over screen and no signal

Customer Question
Have pic sound but...

Have pic sound but black hew over screen and no signal hooked to directv

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Hdmi

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Came off spectrum and hooked back up too directv

Submitted: 3 months ago.Category: TV
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Answered in 4 minutes by:
4/2/2018
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,515
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

What's the model number off of the back of the TV and how old is it? Also please post back with a photo of the screen as I can't determine what you're describing is the issue.

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Customer reply replied 3 months ago
Kdl40s5100 not at home has a black vail over screen but can see any hear everything it in black and white like a meg pic use to hit hdmi on choice genie tv hdmi screen it would come in but had to be on tv channel3.1 now cannot turn channel locked on
Customer reply replied 3 months ago
Locked on channel 2
Customer reply replied 3 months ago
No cannot do that
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Really what a joke I cancelled this bs web sight u got money from me never again
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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