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Our gate way is saying no signal have powered on off. Tv…

Customer Question
Our gate way is...

Our gate way is saying no signal have powered on off

Technician's Assistant: What device or product does this involve?

Tv gateway

Technician's Assistant: What Gateway model do you have? How old is it?

Arris and three years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu comes up and you can scroll through the channels but when you hit channel then it says signal loss detected

Technician's Assistant: How long has this been an issue with your Gateway? What happened right before this?

Working fine got up this morning and it was not working the tv was on ti midnight

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It’s my day off after a seven day stretch very depressing I have to deal this first thing

Submitted: 3 months ago.Category: TV
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Answered in 16 minutes by:
4/2/2018
TV Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,127
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you press the input / source button on the remote of the TV until you get back to the picture from your cable provider.

Let me know the results please

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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