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I can only receive one channel on my downstairs TV. No guide…

Customer Question
I can only receive...

I can only receive one channel on my downstairs TV. No guide or menu will come up either, the sound control works, the remote will only turn on the TV and do nothing else. I have put in new batteries, checked all the connections but nothing works. What would you suggest?

Technician's Assistant: What is the model of your TV?

Just a minute I'll run downstairs...

Technician's Assistant: What menu options can you access, if any?

Thank you for waiting. the TV is a Sony Model number: KDL-48R510C

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of...

Submitted: 3 months ago.Category: TV
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Answered in 3 minutes by:
4/2/2018
TV Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 3 months ago

- Is it a cable remote that isn't working for channels?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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