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My sony bravia, KDL-70R550A, is unable to recognize

Customer Question
My sony bravia, KDL-70R550A...

My sony bravia, KDL-70R550A, is unable to recognize satellite input

Technician's Assistant: How old is your Bravia?

3-4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Recognizes mirroring and dvd input, not hdmi

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

We were watching Youtube... never watched it before, and now cannot go back to satellite

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I dont guess

Submitted: 3 months ago.Category: TV
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Answered in 6 minutes by:
4/2/2018
TV Technician: Pete, Electronic Engineer replied 3 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,328
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 3 months ago

Do you have any other devices that use HDMI that you can test on the TV?

Or can you test the Satellite input on a different TV?

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Customer reply replied 3 months ago
I could try dvd... I think.
Its my in laws tv
would you like me to try?
TV Technician: Pete, Electronic Engineer replied 3 months ago

Yes please try it.

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Customer reply replied 3 months ago
could not use dvd....no hdmi output
Customer reply replied 3 months ago
could not use dvd....no hdmi output
connected different tv
satellite works
TV Technician: Pete, Electronic Engineer replied 3 months ago

Ok, so the problem is with the HDMI inputs in the TV - the main input board inside the TV has a fault and will need to be replaced.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Customer reply replied 3 months ago
could not use dvd....no hdmi output
connected different tv
satellite workshow do I cancel this subscription?
TV Technician: Pete, Electronic Engineer replied 3 months ago

The problem is with the HDMI inputs in the TV - the main input board inside the TV has a fault and will need to be replaced.

I can forward your subscription cancellation request to customer services when we are finished here today.

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Customer reply replied 3 months ago
could not use dvd....no hdmi output
connected different tv
satellite workshow do I cancel this subscription?
Please do that now
Thank you
TV Technician: Pete, Electronic Engineer replied 3 months ago

I'm not sure if you are seeing my replies.

The problem is with the HDMI inputs in the TV - the main input board inside the TV has a fault and will need to be replaced.

I can forward your subscription cancellation request to customer services when we are finished here today.

Please take a moment to rate my service 5 stars and press Submit at the top of your question page to finish.

Thanks,
Pete.

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