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When I change channels....a message comes up with error 0…

Customer Question
When I change channels....a...

When I change channels....a message comes up with error 0 and says to try again in 30 min.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is 6 months old and the smart TV model is 43Uj6300

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can only use input 13 and yes the menu does work....this morning I got a message regarding user agreement and I did hit the button agreeing to accept it.

Technician's Assistant: How long has this been an issue with your 43UJ6300? What happened right before this?

It just happened and when I change channels in a few min. a screen pops up saying error 0 and click the back button and a few mins. latter the same message comes back up

Submitted: 26 days ago.Category: TV
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Customer reply replied 26 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 26 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
3/30/2018
TV Technician: Shahid, Technician replied 26 days ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,690
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 26 days ago

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 26 days ago
it only occurs on input 13 when I am watching Tv.
TV Technician: Shahid, Technician replied 26 days ago

OK, do you get channels on this TV via a cable box hooked to input 13?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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