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My tv turns on but only display a black screen, No, No, Just…

Customer Question
My tv turns on...

My tv turns on but only display a black screen

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just to tell me what’s wrong with it it is only 3 years old

Submitted: 2 months ago.Category: TV
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Answered in 5 minutes by:
3/29/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,096
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Would it be possible for you to get me the model number please found on the back of the set?

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Would it be possible for you to get me the model number please found on the back of the set?

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Customer reply replied 2 months ago
Serial 210Rmpg4b688. Model. 42cs570-is
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Thanks

If you press the menu button of the sets OWN remote control does the menu come up or not please?

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Customer reply replied 2 months ago
We can’t find the remote
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Is there a menu button on the set itself?please use that for this check

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Customer reply replied 2 months ago
there is I pushed but nothing happened
Customer reply replied 2 months ago
Hello
TV Technician: Anthony_Infotech, Technician replied 2 months ago

I am afraid you do have a back-lighting issue with the set that wil need service, if you need a tech www.tvrepairpros.com will locate a tech in your area, however you need to consider the age of the set before injecting repair money into it,the set is older than 5 years and it may not be a good idea what do you think?

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Customer reply replied 2 months ago
Ok thank you
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Sorry for bad news here back-lighting issues can be expensive

A positive rating at this point is welcome of 5 stars (hopefully) with the rating bar of stars at the top of the page thank you,the site will then release a payment to me thanks again,note question remains open for 30 days
Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Just so you understand I am a independent technician using the site like you are the way this works is I provide the information and you rate me positively 3 to 5 stars with the rating bar of stars at the top of the page thank you the site then releases a payment to me otherwise I receive nothing here for helping you at least moving forwards, note the question remains open for 30 days
Anthony

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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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