TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We changed our service to an outside antenna now we have…

Customer Question
We changed our service...

We changed our service to an outside antenna now we have trouble turning it on with remote

Technician's Assistant: Is your TV connected to a surge protector or power strip?

No i dont think so

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

No

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/29/2018
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,738
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of the tv?

Does it respond to its own onboard power button?

Ask Your Own TV Question
Customer reply replied 3 months ago
i dont have model #sorry no we have universal remote
TV Technician: Nathan, Installer replied 3 months ago

The model number is ***** a sticker on the back of the tv.

I'm asking you to please try pressing the power button on the tv itself and tell me if it works that way.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a 55in ultra hd tv. We finished watching a DVD, and
Hi. We have a 55in phillips ultra hd tv. We finished watching a DVD, and now we can't get our screen to come back on, but our sound is there and we can change the channels. The screen that appears is … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Took off cable hooked up antenna. get two channels on cable
Took off cable hooked up antenna. get two channels on cable mode … read more
Nathan
Nathan
Installer
30,738 satisfied customers
We can not get our tv to turn on unless we push the power
We can not get our tv to turn on unless we push the power button at the same time we are plugging it in. This usually takes several attempts to get it to power on … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
We have a samsung hdtv ln 82341w and canceled out cable
we have a samsung hdtv ln 82341w and canceled out cable because it was too high priced. we bought Lava 2605 Ultra roof antenna. Its 25-30 feet in the air above the pitch of our roof. the antenna is working fine but we cannot get channels on the TV … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Pressed reset on my Sanyo tv and now it will not turn on.
Pressed reset on my Sanyo tv and now it will not turn on. How can I remedy this? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a coby LCD TV 2290 and the list remote control
i have a coby LCD TV 2290 and the list for the remote control i dont see the code for this tv help please … read more
Nathan
Nathan
Installer
30,738 satisfied customers
Our is showing "weak reception, check antennae connections" We
Hi, Our is showing "weak reception, check antennae connections" We have done this but nothing is happening. It is a Samsung LED 2-3years old. Suburb is Jamboree Heights AND TEL. NO. 33762817. Please h… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a 27 inch Toshiba TV that we have lost the remote
We have a 27 inch Toshiba TV that we have lost the remote control and the only way to change channels is with the remote. There is no manual switches to change channels. Its a Toshiba CE20F10. We have… read more
Nathan
Nathan
Installer
30,738 satisfied customers
Tryed to connect tv to wireless and it swiches off after 3
Tryed to connect tv to wireless and it swiches off after 3 seconds and goes to sony logo and back to tv by its self and remote wont let u go to home or settings… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My Sharp Aquos TV is "stuck" in the on position. I am unable
My Sharp Aquos TV is "stuck" in the on position. I am unable to change any settings (volume and on/off) via either the remote control or the control buttons on top of the TV. Please provide advice on … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a KV27S40 Sony Trintron TV and are trying to connect
We have a KV27S40 Sony Trintron TV and are trying to connect to a Lava HD-2605 antenna. We have purchased a RCA digital TV converter. My question is, is our TV an analog TV?? My second question is how… read more
Nathan
Nathan
Installer
30,738 satisfied customers
Hi Im in Sydney Australia, so if anyone can help me from here
Hi I'm in Sydney Australia, so if anyone can help me from here that would be great. The power kept going on and off in our house due to a faulty power board. Now we can not tune our digital tv in. The… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We removed our Vizio TV from cable and attached an antenna.
We removed our Vizio TV from cable and attached an antenna. We switched the mode to antenna but now cannot change channels on the TV. The screen shows channel 2 and says antenna but when we press the … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
my tv picture was not fitting in the screen. I tried to adjust
my tv picture was not fitting in the screen. I tried to adjust it and had no luck. so I tried to reset it. now it says no channels were found when it did the auto program., so I just made things worse… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
the remote control for my ws-48511 will no longerchange format
the remote control for my ws-48511 will no longerchange format on tv although the present setting of the format(INP-DTV 1080i -standard) displayed in yellow letters on the screen when the format butto… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a problem with reception on my TV. It is the outside
I have a problem with reception on my TV. It is the outside antenna that I have a question about not my TV. I have a big antenna on a pole, I live in a trailer, it has worked fine for years even after… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
I have a sony trinitron KV2645RS console TV and I am trying
I have a sony trinitron KV2645RS console TV and I am trying to hook up an antenna Phlips Mant410 with the TV converter box. I cannot seem to get it to work. I think my antenna hook up is wrong, the ma… read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
I have a toshiba 32inch digital tv that either loses sound
I have a toshiba 32inch digital tv that either loses sound and makes a clicking noise and renders the remote useless. The only way to fix it is to turn the television off and the back on again or it s… read more
bobdtvman
bobdtvman
Owner
Vocational, Technical or Trade Scho
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x