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I have a black box on the right side of the screen.It has a…

Customer Question
I have a black...

I have a black box on the right side of the screen.It has a number 16 displayed and a number 16 in a blue circle.What is my problem?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes.

Technician's Assistant: Was there a power outage recently?

No.

Submitted: 4 months ago.Category: TV
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Answered in 7 minutes by:
3/29/2018
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,445
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the brand and model of the tv?
What is connected to it currently? (cable/satellite box, dvd, etc)?

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Customer reply replied 4 months ago
I reset my TV. Problem solvea.
TV Technician: Nathan, Installer replied 4 months ago

Thanks

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