TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My tv is stuck on netflex. 9 yrs. Sony

Customer Question
My tv is stuck...

My tv is stuck on netflex

Technician's Assistant: What's the brand and model number of your TV? How old is it?

9 yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Sony

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

Yes

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
3/29/2018
TV Technician: Nathan, Installer replied 3 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,714
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number of your tv?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
When I try to get netflex my tv tells me to set the intrnet
when I try to get netflex my tv tells me to set the intrnet settings. What are they talking about? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I was sucessful in getting NETFLEX when it was free and for
I was sucessful in getting NETFLEX when it was free and for a month paying for the service. Now I can't get NETFLEX at all. … read more
Harry
Harry
2,032 satisfied customers
During a rain storm last night my vizio tv froze up while
During a rain storm last night my vizio tv froze up while watching Netflex. The tv light and the box are both on. I can't turn anything on or off. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Internet by land line/tv by dish/how do i get netflex. 10
internet by land line/tv by dish/how do i get netflex … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I had to reset my directv on the blackbox. And now I I cant
I had to reset my directv on the blackbox. And now I I cant change channelt change … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Our Sony smart tv refuses to connect with our router. It
our Sony smart tv refuses to connect with our router. It says connection failed. A network error has occurred. (1106). can you help me? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Cannot get into Netflex but can get into Amazon on my Sony
Cannot get into Netflex but can get into Amazon on my Sony Blueray. When I press on the Netflex icon it goes to a blank screen and then right back to the icon. … read more
Nathan
Nathan
Installer
30,714 satisfied customers
I HAVE A MODEL #KDL55W800C SONY TV. I ADDED NETFLEX TO THE
I HAVE A MODEL #KDL55W800C SONY TV. I ADDED NETFLEX TO THE TV AND OVER THE LAST COUPLE WEEKS HAVE BEEN UNABLE TO CONNECT WITH NETFLEX. CONTACTED MY INTERNET CARRIER (SPECTRUM) WHO ADVISED MY INTERNET … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Sony Bravia model xdl40z5100. How do I access
I have a Sony Bravia model xdl40z5100. How do I access Netflex on it? … read more
Nathan
Nathan
Installer
30,714 satisfied customers
I need help locating "SETTINGS" on my Bravia 60ex700
I need help locating "SETTINGS" on my Bravia 60ex700 computer.. My NETLEX supplier need info from my Sony TV to solve my reception problem for Netflex. Thnak you. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Cant get netflex, visiosmart tv, i have have this tv for
i have have this tv for about 2 yrs with netflex and about aweek ago it stopped rece netflexiving … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have Sony TV with netflex buttons the remote but when itty
I have Sony TV with netflex buttons the remote but when itty to connect it states a network error has occurred retry, how do Icorrect this as I am a Netflix member?Tks John… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Sony HDTV Bravia which am trying to connect Netflix
I have a Sony HDTV Bravia which am trying to connect Netflex to but I can't do it to TV tells me to go to Internet. Sony.com/Netflex but nothing happens. I went to the Netflix website where where it a… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
I have wireless sony bravio 46 in led and i have wireless
I have wireless sony bravio 46 in led and i have wireless network and had a cable guy here to get it ready and i ordered netflex and i am at the registration code part and my code is not vaild....... … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Sony trinitrotoluene which is 9 yrs old makes a high pitched
My Sony trinitrotoluene which is 9 yrs old makes a high pitched sound like giant cicada What does this tell you?… read more
Louie
Louie
Technician
3,022 satisfied customers
I have a 9 yr old Sony 57" Widescreen Model #KP57HW40, Serial
I have a 9 yr old Sony 57" Widescreen Model #KP57HW40, Serial #9009369. The colors are separating, much like a 3D screen without the glasses. Can it be fixed for less than $300?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
i recently purchased a sony tv model #KDL-40ex620 i want to
i recently purchased a sony tv model #KDL-40ex620 i want to add netflex; how do i go about doing this? maryagnes r. clark i have my cell with me now 1-XXX-XXX-XXXX… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a KDF-46E2000 Will purchasing a Sony uwa-br100 usb wireless
I have a KDF-46E2000 Will purchasing a Sony uwa-br100 usb wireless lan give me the access to netflex?… read more
Erin
Erin
Failure Analysis Engineer
Bachelor\u0027s Degree
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x