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I have a Sony uph-h1 my YouTube won't load. It worked fine…

Customer Question
I have a Sony...

I have a Sony uph-h1 my YouTube won't load.

Technician's Assistant: What device or product does this involve?

It worked fine now I get the big YouTube picture with the red button.

Technician's Assistant: How long have you had your UPH-H1?

2 years

Technician's Assistant: What have you tried so far with your Sony product?

Unplug tv player and internet all apps work except YouTube

Technician's Assistant: What's the brand and model number of your TV? How old is it?

XBR 909

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I don't get the YouTube app on my tv too old

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I have older sony DVD in other room old YouTube version works fine. I just had new YouTube version on the 4k uph-h1 now won't load same internet network

Submitted: 24 days ago.Category: TV
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Answered in 4 hours by:
3/29/2018
TV Technician: Pete, Electronic Engineer replied 24 days ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,725
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 24 days ago

Does the device have a working internet connection?

Have you tried restarting your wireless router?

If that doesn't work, let me know the full error message you are getting.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,725
19,725 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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