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Sound but no picture. I was streaming with roku

Customer Question
Sound but no picture ...

Sound but no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I was streaming with roku

Submitted: 3 months ago.Category: TV
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Answered in 1 minute by:
3/29/2018
TV Technician: technicalcat, Technician replied 3 months ago
technicalcat
technicalcat, Technician
Category: TV
Satisfied Customers: 2,577
Experience: Technician at LocalTechShop
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

What is connected to your TV, and how is it connected? For example, cable box with an HDMI cable.

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 3 months ago
My roku and blue ray is connected using HDMI cables
Customer reply replied 3 months ago
No thanks
Customer reply replied 3 months ago
28 March 2018 07:57My roku and blue ray is connected using HDMI cables, are you still there sir?
TV Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,063
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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