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Richard
Richard, Technician
Category: TV
Satisfied Customers: 50235
Experience:  Avid TV Technician
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Sound but no picture. I was streaming with roku

Customer Question

Sound but no picture
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: Yes
JA: Was there a power outage recently?
Customer: No
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I was streaming with roku
Submitted: 7 months ago.
Category: TV
Expert:  technicalcat replied 7 months ago.

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

What is connected to your TV, and how is it connected? For example, cable box with an HDMI cable.

NOTE: To reply to me, please type your message in the box below and click the button to send.

Customer: replied 7 months ago.
My roku and blue ray is connected using HDMI cables
Customer: replied 7 months ago.
No thanks
Customer: replied 7 months ago.
28 March 2018 07:57My roku and blue ray is connected using HDMI cables, are you still there sir?
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please