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My Vizio D650i-B2 is approximately 3years old. All of a

Customer Question
My Vizio D650i-B2 is...

My Vizio D650i-B2 is approximately 3years old. All of a sudden when I turn the tv on I get vertical lines with some color to them. I can’t reset the tv because when I use the remote I can’t see the menu. I replaced the tcon board and nothing has changed.

Technician's Assistant: Are there buttons on the side, bottom, or back of your D650I-B2?

I cant find any

Technician's Assistant: What menu options can you access, if any?

I tried to look at the instructions and tried to do the menu reset by counting but nothing

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of

Submitted: 3 months ago.Category: TV
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Answered in 3 hours by:
3/29/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. I really need to see a picture of what you're seeing so I can diagnose it accurately. Next to the "Send" button on your chat window, click "Add Files" to upload photos directly to this conversation.

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Customer reply replied 3 months ago
I believe I got it fixed, the ribbon wasn’t seated correctly. Now I need to find new screws since most of them are stripped.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago

Which screws? The ones that hold the back panel in place, or the circuit boards themselves?

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