TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I recently signed up for the Direct TV Now, a streaming

Customer Question
Hi! I recently...

Hi! I recently signed up for the Direct TV Now, a streaming source for television and even the internet technician couldn't help with downloading onto my Insignia

Technician's Assistant: Are you getting any error messages when you try to connect to DirecTV Now?

It isn't even an app on my tv, like Netflix or Hulu. We couldn't find it

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

My internet is new and is wireless, otherwise I wouldn't get anything on tv. The Direct TV Now isn't even on it

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, that is basically it

Submitted: 3 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 hours by:
3/29/2018
TV Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I don't know how to get Sling TV or Hulu on my Visio Tv.
I don't know how to get Sling TV or Hulu on my Visio Tv. Thank you! … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have Amazon Prime video on my smart tv and today this
I have Amazon Prime video on my smart tv and today this appeared on my TV screen "Internet Connectivity Problem" There's an internet connection problem. Check the device's internet setting, data cable… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can not seem to keep my smart television connected to my
I can not seem to keep my smart television connected to my wifi what is wrong … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have lost the Hulu app on my Samsung TV. How do I get it
I have lost the Hulu app on my Samsung TV. How do I get it back? I have lost the Hulu app on my Samsung TV. How do I get it back? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do any SONY TVs support Hulu live. Hold on let me get the
I'm not sure at this point. I gues. if it does how do I get rid of the Hulu plus app and replace it with Live Its a KDL60W850B. Don't know the age.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We are trying g to get Hulu on our television. I have an
We are trying g to get Hulu on our television. I have an Amazon account for ordering items. Is tbie password ***** need to enter and how do we set up Amazon pay?? … read more
Harry
Harry
Customer Service
2,604 satisfied customers
How do i hook up Netflix to my sharp tv. One moment please.
when i had dish netflix worked but direct does nit have netflix and thety said i had to use use it offf the internet … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Panasonic viera tc-p65vt25 serial number mgo2460101
I have a Panasonic viera tc-p65vt25 serial number mgo2460101 I want to get a lan device where and what device do I need for my tv … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have had my 60" tv for two years and it will not keep an
I have had my 60" tv for two years and it will not keep an internet connection. I had a router and was using wireless but have it it connected by a cable line direct and that has worked for about two … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I keep getting an error message when I try to connect to
I keep getting an error message when I try to connect to hulu … read more
Joe AV
Joe AV
48 satisfied customers
I can't get netflix on samsung 55" curved tv, June of 15. I
I can't get netflix on samsung 55" curved tv JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours? Customer: June of 15. I have not tryed unpluging it. JA: … read more
Steve
Steve
Chief Engineer
9 satisfied customers
It's My Insignia Blu-Ray. I can't find a soft ware download
It's My Insignia Blu-Ray . I can't find a soft ware download site. It is a WBRDVD 8/09 … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just got a Sharp Aquos LC-55UB30U flat screen. Netflx tuned
Just got a Sharp Aquos LC-55UB30U flat screen. Netflx tuned in fine. I see the Hulu Plus ICON but not able to set it up.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I own a 73 inch Mitsubishi television that I purchased 9/28/06.
I own a 73 inch Mitsubishi television that I purchased 9/28/06. My invoice shows a part number not a serial number part#WD73727. I am trying to purchase Netflex for the TV and they do not list Mitsubi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a philips tx and a philips home theater how do I get
I have a philips tx and a philips home theater how do I get netflix to play on my tv? I setup through wireless… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
How do I get local news channels, IPTV, Hallmark and other
How do I get local news channels, IPTV, Hallmark and other favorites? Is there a package to buy?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Ive recently bought an Insignia TV but cant find the instructions
I've recently bought an Insignia TV but can't find the instructions to set up the internet part. Can you send me instructions on how to set it up so I can use Netflix? Thanks. Sue… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Can software upgrade help stream online without connecting to PC?
I have a Samsung un40b6000vf LED TV. Is it possible to upgrade to enhance internet capability so that I can receive streaming via internet without having to connect my PC to the TV?… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x