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Tv will not turn on or off manually of with remote. If I…

Customer Question
Tv will not turn...

Tv will not turn on or off manually of with remote. If I have to have it fixed what brand tvs does a serviceman work on so I know where to take it

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes we have got s couple of months even after buying a new yv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No just the tv only worked a couple of months

Submitted: 3 months ago.Category: TV
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Answered in 5 minutes by:
3/28/2018
TV Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,467
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 3 months ago

What's the full model number off of the back off the TV and how long have you owned it for?

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Customer reply replied 3 months ago
We have tried doing that a hundred times
TV Technician: Aric, Technician replied 3 months ago

You've tried doing what? I just asked you what the model number off of the back of the TV is and the age of the set.

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Customer reply replied 3 months ago
I am sorry that info is packed in the box with it. I guess I will have to pay again after I gather the info u need
TV Technician: Aric, Technician replied 3 months ago

I don't know what makes you think you need to pay again- you don't.

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Customer reply replied 3 months ago
Please tell me the info u have to have
Customer reply replied 3 months ago
Thank you aric
TV Technician: Aric, Technician replied 3 months ago

When you're back, simply let me know the model number off of the back of the TV, the age of the set and also what exactly the TV IS doing when you plug it in.

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