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In the middle of a movie my tv went completely, and turning…

Customer Question
In the middle of...

In the middle of a movie my tv went completely white, and turning it off for one minute as well as leaving it sit overnight - same thing. Help.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony Bravia kdl46s4100.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have 3 other Bravia tv's (different models & sizes - all working with no problems.

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

Yes, I can get the screen directing me to HDMI, DVD, tv etc

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Happened two days ago - shaw cable helped me set up in another room. Worked perfectly .. movie, tv & music as well as netflix

Submitted: 3 months ago.Category: TV
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Answered in 2 hours by:
3/28/2018
TV Technician: Anthony_Infotech, Technician replied 3 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,233
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here, if you press the menu button of the set own remote control does the menu come up please?Anthony
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Customer reply replied 3 months ago
Sorry .. very long wait; so went to bed ��‍♀️����. Could we continue this in the morning?
TV Technician: Anthony_Infotech, Technician replied 3 months ago

No problem there may be time differences anyhow

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TV Technician: Anthony_Infotech, Technician replied 3 months ago

Do you still want any help with this please?

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