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L bought a new J5Pro from Spark Ashburton branch today and I…

Customer Question
Hi l bought...

Hi l bought a new J5Pro from Spark Ashburton branch today and I am having trouble connecting Bluetooth from this new phone to my car. Who can l get to do this for me?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Where do I find the )OS) on my phone?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your smartphone? What have you tried so far?

I have been trying to set it up for the past hour l have Bluetooth turned on on my phone but when l turn on my car and go to phone, then Bluetooth devices it tells me that Bluetooth is turned off in the car and l don't know what button to push to turn it on.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No. But is this technician going to phone me or just talk to me through my iPad?

Submitted: 3 months ago.Category: TV
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Answered in 4 hours by:
3/28/2018
TV Technician: Pete, Electronic Engineer replied 3 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,330
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 3 months ago
  1. Step 1: Initiate paring on your car's stereo.
  2. Step 2: Head into your phone's setup menu.
  3. Step 3: Select Bluetooth Settings submenu.
  4. Step 4: Select your stereo.
  5. Step 5: Enter PIN.
  6. Optional: Enable Media.
  7. Step 6: Enjoy your music.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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