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I can’t turn it off. I can’t turn it off it’s a Vizio. I can…

Customer Question
I can’t turn it...

I can’t turn it off

Technician's Assistant: What's the brand and model number of your TV? How old is it?

I can’t turn it off it’s a Vizio

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can change the channels and I can hear it I can’t see anything on my TV

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

I can change the channels and I can hear it I can’t see anything on my TVIt happened last night I turned the TV off which was working fine and I went to bed in the middle of the night the TV came on and I couldn’t turn it off

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It happened last night I turned the TV off which was working fine and I went to bed in the middle of the night the TV came on and I couldn’t turn it offI don’t think so

Submitted: 4 months ago.Category: TV
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Answered in 4 minutes by:
3/28/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 4 months ago

What's the model number off of the back of the Vizio and how long have you owned it for please?

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